Guest Experience Supervisor

Location: Glen

## Story Land - Guest Experience Supervisor (Seasonal)
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
* Bringing Families Closer Together by Creating Memories Worth Repeating*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Guest Experience Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.
The Guest Experience Supervisor is tasked with overseeing the operations for admissions, parking, ticket and pass processing, guest relations, and any other associated areas. In addition to managing and motivating a large number of team members, this position will interact with guests on a daily basis to ensure maximum satisfaction    The ideal candidate will embrace being an ambassador for the park and the brand, by delivering ultimate guest satisfaction, expert knowledge, trusted leadership and financial responsibility throughout all assigned operations.
** We are currently looking for a:
** Story Land - Guest Experience Supervisor (Seasonal)
** Roles & Responsibilities:
**** Roles & Responsibilities:
**** Supervisory Duties:
*** Supervise the daily operations of the Guest Experience team and any other assigned departments
* Lead by example, attitude, and as a representation of Story Land’s core values
* Act as an approachable mentor and coach to all assigned hosts
* Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
* Become knowledgeable of performing the essential duties of all guest experience positions and backfill these positions when needed
* Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
* Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
* Assist with team scheduling and timekeeping activities
** Departmental Duties:
*** Delight the guests with exceptional customer service and a guest-centric approach
* Oversee guest arrival process including parking fee transactions, in-park ticket sales, season pass processing and turnstiles
* Ensure compliance with all PCI related standards, policies and procedures, oversee customer relations efforts, including customer relations office, call center operations and replies to customer inquiries via telephone, email and other media channels
* Interact with guests on a face-to-face basis, asking for feedback, and promptly addressing concerns.
* Ensure tickets and products are setup correctly within POS and Inventory system in Workday
* Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership
* Ensure that all team members are enforcing park entrance and exit policies
* Immediately report security, safety, or maintenance concerns to the proper channels
* Promptly notify the security team or the operator of host and guest injuries or emergencies
* Ensure that all Front Gate protocols are executed during emergencies or inclement weather situations
* All other duties assigned by leadership
*
* Education & Experience:

*** High School Diploma or equivalent preferred
* 1-2 years of work experience in a similar role
* 1+ years of previous supervisory experience a plus
* Previous amusement park, theme park, or waterpark experience highly desired…