Front Desk Supervisor – Eastern Slope Inn Resort

Front Desk Supervisor – Eastern Slope Inn

Join the Berry Companies – Be a Part of Our Tradition and Future

Position available at the Eastern Slope Inn, North Conway, NH
.

The Berry Companies are a family of businesses led by President Alec Tarberry, along with his senior leadership team. Collectively, the Berry Companies are a leading employer in the Mount Washington Valley, providing their team members with rewarding careers and their customers with valuable experiences.

The Berry Companies owns and manages housing and lodging for the Mt. Washington Valley, including homes, condominiums, apartments, hotel rooms, suites, and vacation rentals. It also boasts a robust vacation ownership program that has been a leader in that industry since its inception.

We are now recruiting for a reliable and diligent Front Desk Supervisor to join our team to provide our vacation owners and guests with outstanding service and leadership to our front desk team.

As a Front Desk Supervisor
, you will lead and support the front desk team in delivering service-exceptional vacation experiences to resort guests and owners. Ensure day-to-day front office operations run smoothly, meet brand standards (RCI/Revinate), and achieve measurable performance goals including Net Promoter Score (NPS), staff development, and operational efficiency. Act as the department lead in the absence of management.

• Supervise the front office team
• Escalate and resolve guest issues
• Manage breaks and report schedule needs
• Maintain communication & coordination
• Serve as manager on duty (MOD)
• Perform daily check-list and tasks

And perform other duties as assigned.

• 2+ years customer service experience (hospitality preferred)
• 1+ year in a supervisory or lead role
• Proficient in Microsoft Office and front desk software systems
• Strong communication, organization, and time management skills

• Do the right thing – respect for all, think like an owner, return the cash, pick up the trash
• We can help – two ears, one mouth, put yourself in their shoes, find a way to say yes
• Friendly and fun – we are there for each other, keep it real; keep it fun, no drama & no gossip
• Make hard things look easy – always composed, find a way, do what you say, we admit mistakes

• Paid Training
• Competitive Compensation
• A Company that Supports Work/Life Balance
• Employee Discounts
• Lodging & Travel Discounts
• Paid Time Off
• Support for Community Involvement
• Company & Department Celebrations
• Career Development and Opportunities for Advancement
• 401(k)
• 401(k) Matching
• Health Insurance
• Life Insurance
• Vision Insurance
• Tuition Reimbursement
• Direct Deposit

When you work for the Berry Companies at the Eastern Slope Inn and Attitash Mountain Village, you become part of a long and successful tradition of hospitality in Mount Washington Valley.

For more information, please contact Vicki Chase, Berry Companies Human Resources Administrator, at  x6432 or email her at

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