Front Desk Agent

Front Desk Agents are responsible for providing a five‑star welcome and departure experience to each guest, acting as ambassadors throughout the guest’s stay. They greet guests warmly, provide information about the hotel and local area, and offer the full range of upscale hotel amenities and services. Front Desk Agents settle guest accounts on check‑out, resolve guest issues, and complete special requests while working closely with all departments, especially Concierges, Bell‑Doors, and Ideal Services.

Our team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• 401(k) matching plan and pre‑tax HSA/FSA options for financial security.
• A voluntary program that includes critical illness, hospital indemnity, accident coverage, life & AD&D insurance, legal services, identity theft protection, whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing, and Riding.
• Discounts on dining, retail, spa services, and savings on ski, golf, and other activity rentals.
• Support services such as an Employee Assistance Program (EAP), Travel Connect for traveling emergencies, and adoption services.

Join us and thrive in an environment where your well‑being is valued and supported.

• Process guest check‑ins and check‑outs according to Omnis Moments of Service and SOPs.
• Listen empathetically to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest according to their preferences.
• Block rooms in the computer and follow through on designated requirements.
• Pre‑register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments or personnel.
• Maintain confidentiality of all guests and hotel information.
• Ensure security of guest room access through accurate details and key management.
• Execute All Omni accounting standards for accurate settlement of folios, routing of charges, and adjustments.
• Maintain guest history files for all guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints, or problems and notify the appropriate department for resolution; follow up to ensure completion and satisfaction.
• Issue safe deposit boxes and ensure key security.
• Monitor, send, and distribute guest faxes.
• Generate, print, and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge of all hotel features, services, operating hours, room types, rates, specials, and promotions.

• High school diploma or equivalent.
• Clear, pleasant communication in English, both verbally and in writing, with guests, management, and co‑workers.
• Accurate and efficient computer data entry.
• Collaborative teamwork within and across departments.
• Accurate mathematical calculation skills.
• Clear, quick thinking and concise decision‑making.
• Prioritization, organization, and follow‑up abilities.
• Ability to work well under pressure during busy arrival and departure periods.
• Previous customer service experience.
• Previous hotel front desk experience (strongly preferred).
• Previous cashiering experience (preferred).
• Fluency in a foreign language (preferred).
• Previous guest relations training (preferred).
• Availability to work nights, weekends, and holidays.
• Full‑time, part‑time, and on‑call positions available.

Omni Hotels and Resorts is an Equal Opportunity Employer.

Please apply online at https://extern

Entry level

Full‑time

Management and Manufacturing

Hospitality