Practice Manager - West Lebanon, NH

At Convenient

MD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

As a Practice Manager at our new West Lebanon, New Hampshire urgent care clinic, you will play a pivotal role in the day‑to‑day operational efficiency of the clinic while contributing to its long‑term strategic goals. The ideal candidate will possess a strong background in healthcare administration, financial management, and team leadership.

This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong people‑manager, and thrive in a fast‑paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!

• Operational Management:
  • Efficiently manage and lead the scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
  • Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
  • Enforce clinic policies and procedures to ensure compliance with regulatory standards.
  • Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.
  • Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost‑effective manner.
  • Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
• Dual Site Management:
  • Monitor performance metrics at each site, identify gaps or inefficiencies, and implement solutions to ensure both clinics operate smoothly and consistently.
  • While this position is currently assigned to oversee a single clinic, all Practice Managers at Convenient
    
    MD are expected to support surrounding clinics during team member PTO, leaves, and other coverage needs, with the potential to transition into permanent dual‑site management.
• Team Leadership:
  • Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative and supportive work environment.
  • Conduct performance evaluations and provide ongoing feedback to enhance staff development.
  • Foster teamwork and effective communication among all clinic team members.
• Strategic Planning:
  • Collaborate with the Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic initiatives.
  • Analyze market trends and competitive landscape to identify growth opportunities.
  • Implement strategies to enhance the clinic's market presence and community engagement.
• Quality Assurance:
  • Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
  • Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Communication and
  
  Collaboration:
  
  Partner with your District Director along with corporate resources to ensure effective communication and goal alignment.

• Exceptional people manager and team leader: 3 years of demonstrated success in leading, mentoring, and growing teams. Dual‑site leadership experience preferred!
• Experience in similar roles:
  Demonstrated skills in medical practice management, human resources, and data analysis.
• Driven and self‑motivated:
  Ability to work independently, possess a level of initiative and enthusiasm to help drive results.
• Effective communicator (written and verbal) and cross collaborator:
  Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
• Knowledge of healthcare or adjacent industry:
  Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
• Technically savvy:
  Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
• Availability:
  Work in clinic Monday through Friday with a rotating on‑call for…