Patient Engagement Coordinator

Position
:
Full Time Patient Engagement Coordinator – Effingham, NH

At Granite Recovery Centers, we do things differently. Our workforce are not just employees, they are members of a large, diverse, mission and values driven family who are collectively committed to changing and saving lives affected by addiction. We celebrate being an Employer of Choice committed to providing a recovery friendly and equal opportunity workplace.

This position will provide support to patients of the Residential Treatment Facility throughout their treatment. The Patient Engagement Coordinator (PEC) is responsible for engaging patients on a daily basis by providing activity services, crisis intervention, and connecting with the various interests of the patient as a means of engagement. All interactions will be documented in the patient EMR. PECs help guide the patient in appropriate behaviors, active participation in treatment and reflection on the benefits of their participation in programming.

They encourage patients to attend all groups, medical appointments, and clinical appointments.

• Complete EMR notes during the proper shift location in a clear and timely manner.
• Ensure patients act appropriately and respectfully during groups and do not leave groups for unexcused reasons. If a patient leaves, their name should be removed from the attendance sheet unless they have attended the majority of the group and/or had an appointment.
• Review patient handbook and assist in orienting patients to the program.
• Provide educational and support groups for patients.
• Assist with the transport of PHP patients to off-site activities.
• Provide individual support to detox patients by meeting with them daily, reviewing programming requirements and expectations, and providing concierge service to engage detox patients in the program.
• Assist with AMA (Against Medical Advice) discharge rescues.
• Be available to patients for crisis intervention.
• Practice individualized coping skills with patients.
• Assist clinical department in planning and executing engagement activities throughout the month.
• Document weekly the number of patients with whom they intervened; note the number of patients who left AMA and those who were successfully retained in treatment.
• Provide services based on specific skill sets to engage patients (e.g., Personal Trainers for fitness, arts/music for engagement, gardening for onsite activities).
• Coordinate activity services based on individualized skill sets.

Patient Engagement Coordinators who are assigned concierge care will assist with crisis intervention, engage with the community to promote positive interactions, decrease AMA potentials, and provide additional attention to patients struggling with engagement in treatment. This includes helping patients get to groups, attend appointments, join on-campus activities, and remove barriers to treatment.

• High school diploma or GED.
• Ability to work in and adapt to the culture of a multi-cultural, community-based organization.
• Commitment to maintaining confidentiality.
• Understanding of the Agency’s mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances.
• Previous experience working with substance abuse and co-occurring disorders preferred.
• Employment contingent upon clear UDS and criminal history record.
• Good interpersonal skills.
• Ability to lift supplies up to 25 lbs. to waist height.
• Must be able to ascend and descend up to three flights of stairs throughout the course of a normal workday.
• Skill set and/or certification in a specific area of functioning based on the facility’s needs.
• Satisfactory drug screen and background check.

• Competitive salary.
• Comprehensive benefits package including medical, dental, vision and 401(K).
• Generous paid time off accrual.
• Excellent growth and development opportunities.
• Satisfying and rewarding work striving to overcome the opioid epidemic.

Granite Recovery Center is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded by and staffed with individuals in recovery themselves, we treat residents with the respect and dignity they deserve. Our Canterbury center provides individualized care and evidence-based clinical approaches in an environment that promotes healing.

Granite Recovery Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.