Patient Access Coordinator

ABOUT OUR CLIENT:

MP's Client a 25-bed, non-profit community hospital designated as a Critical Access Hospital. The hospital endeavors to offer the best of two worlds - the warmth and friendliness of a small town and the technical expertise of modern medicine. Located in Wolfeboro, NH, they provide primary care, diagnostic testing and specialty services in the region. They provide medical services to the region's year-round population of 30,000 residents and approximately 120,000 seasonal residents and visitors who come from all over the world to enjoy the Eastern Lakes Region and the communities of:
Alton, Brookfield, Effingham, Freedom, Madison, Moultonborough, New Durham, Ossipee, Sanbornville, Sandwich, Tamworth, Tuftonboro, Wolfeboro and surrounding towns.

The hospital and professional medical staff have a reputation for excellence in primary care, inpatient and outpatient surgery, medical imaging and diagnostics, gynecology, orthopedics, pediatrics, physical therapy, cardiac and occupational rehabilitation and emergency services. At the Hospital, they are part of the community they serve. They know that they can only achieve the vision by working collaboratively with the community to provide the care the community needs in a coordinated, seamless way.

Under the immediate supervision of the Manager of Patient Access, is responsible for ensuring a positive patient experience while working at Huggins Hospital Provider Practices, or centralized services in support of the Practices. These two primary core functions with their associated responsibilities will be rotated as per a schedule designed to foster optimal cross coverage.

Scheduling & Appointment Integrity:

• Responsible for scheduling, interviewing and pre-registering all patients utilizing Huggins Hospital Provider Services. Answers all calls in in dedicated Provider Practice relating to scheduling an appointments. Possesses the knowledge necessary to properly introduce and share the bios of Providers at each Practice; the operational hours and geographic location of each practice; and assist the patient with their appointment needs in a way that upholds the access to Huggins that each patient deserves.
  
  Ensures the patients flow through the scheduling and registration systems as quickly and efficiently as possible. Schedules patient in Allscripts according to the patient's needs at time of call, aligning appointment selection type.

• Enters the appropriate demographic and insurance information into the Allscripts and Evident computer system to facilitate patient care and appropriate billing procedures. Complete MSP for all Medicare patients and will document all necessary components within the patient chart. Ensure that the Best Practice is reviewed regularly and processes are followed consistently as outlined.

• Maintains all office machinery, placing service calls when necessary. Maintains a clean/safe office environment. Keeps office neat, clean, organized and free of clutter. Other administrative duties as assigned.

• Floating and cross coverage across all Huggins Hospital Practices.

• Ensures excellent patient service at all times. Provides patient with all necessary information related to the scheduled appointment being mindful to ask if patient will require mobility or communication assistance. Accepts and returns patient calls using appropriate telephone etiquette. Ensure the patient's confidentiality is always maintained.
• Answer the telephone, file, pre-load, and perform chart preparation and record retrieval as needed. Provide the patient with appropriate educational materials related to the exam/appointment. Prepares the patient verbally for the recommended use of the Follow My Health Portal and Health Grid functionality. Utilizes the Allscripts EMR to appropriately document within the patient chart for provider correspondence related to the appointment and/or needs of the patient.
  
  Appropriately communicates with providers and office, any questions or concerns related to the patient's service. Answers telephone promptly and…