Patient Access Coordinator | Wolfeboro Family Medicine

Patient Access Coordinator | Wolfeboro Family Medicine

Under the immediate supervision of the Manager of Patient Access, responsible for ensuring a positive patient experience while working at Huggins Hospital Provider Practices or centralized services in support of the Practices. These two primary core functions with their associated responsibilities will be rotated as per a schedule designed to foster optimal cross coverage.

• Responsible for scheduling, interviewing and pre-registering all patients utilizing Huggins Hospital Provider Services. Answers all calls in a dedicated Provider Practice relating to scheduling appointments. Possesses the knowledge necessary to properly introduce and share the bios of Providers at each Practice, the operational hours and geographic location of each practice, and assist the patient with their appointment needs in a way that upholds the access to Huggins that each patient deserves.
  
  Ensures the patients flow through the scheduling and registration systems as quickly and efficiently as possible. Schedules patient in Allscripts according to the patient's needs at time of call, aligning appointment selection type.

• Enters the appropriate demographic and insurance information into the Allscripts and Evident computer system to facilitate patient care and appropriate billing procedures. Completes MSP for all Medicare patients and documents all necessary components within the patient chart. Ensures that the Best Practice is reviewed regularly and processes are followed consistently as outlined.

• Maintains all office machinery, placing service calls when necessary. Maintains a clean, safe office environment. Keeps office neat, clean, organized and free of clutter. Performs other administrative duties as assigned.
• Floats and provides cross coverage across all Huggins Hospital Practices.

• Ensures excellent patient service at all times. Provides patient with all necessary information related to the scheduled appointment and asks if the patient will require mobility or communication assistance. Accepts and returns patient calls using appropriate telephone etiquette, maintaining confidentiality.
• Answers the telephone, files, pre-loads, and performs chart preparation and record retrieval as needed. Provides the patient with appropriate educational materials related to the exam/appointment. Prepares the patient verbally for the recommended use of the Follow My Health Portal and Health Grid functionality. Utilizes the Allscripts EMR to appropriately document within the patient chart for provider correspondence related to the appointment and/or needs of the patient.
  
  Communicates with providers and office staff regarding any questions or concerns related to the patient's service. Answers calls promptly and politely while providing identification of the department and person speaking. Takes accurate and concise messages when appropriate and directs calls to the appropriate staff/department to resolve inquiries as promptly as possible. Affirms appointment location, time, and educates patient on what to expect at the appointment location in terms of screening, check in, etc.
• Verifies eligibility for all insurances and coordinates benefits accordingly. Ensures all fiscal procedures are followed consistently by collecting co-payments when necessary and performing simple banking. Answers basic billing inquiries and directs patient to appropriate staff to address problems and establish payment plans.

• Attendance:
  Must arrive daily, on time, and complete scheduled shift.
• HIPAA:
  Maintain patient confidentiality.
• Internal communication:
  Contribute to positive team performance and a culture of service excellence through effective communication, active listening, and respect.
• Interpersonal relationships:
  Maintain appropriate relationships with staff, patients, and visitors at all times. Work as a team member with other departments.
• Safety:
  Practice workplace safety daily.

• Actively participate in all hospital Service Excellence initiatives and trainings.
• Attend and participate in a minimum of 50% department staff meetings and sign off on review of 100% department staff meeting minutes.
• Complete all required annual education on or before the due date.

• Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers.
• Ability to effectively manage considerable mental stress.
• Ability to express or exchange ideas by means of the spoken word.
• Ability to receive detailed information through oral communication.
• Ability to communicate effectively with co‑workers and convey information in a clear, concise, and accurate manner.
• Familiarity with computers and other business machines.

• Prior experience in a healthcare related institution and demonstrated…