Clinical Manager Emergency Department – Emergency Department

Overview

The Manager/Educator, in support and at the direction of the Director of Clinical Services, has 24/7 accountability and is responsible for the day-to-day administrative and clinical operations of the Emergency Department. The manager supervises the work of the nursing staff, to include registered nurses (RNs), paramedics (NRP’s), advanced ER techs (AEMT’s), health unit coordinators (HUC’s). The manager works to continually promote and sustain a high performing, professional, and efficient department while ensuring continuous quality care, patient and staff safety, and optimal patient access.

It is the responsibility of the Manager/Educator to provide high quality training and educational opportunities for NLH ED nursing staff in an effort to increase overall effectiveness while improving the quality and safety of patient The Manager/ Educator will work in conjunction with the Director of Clinical Services, other managers/directors, educators, and members of the ED team to design education systems and provide learning in the areas of general and department-specific orientation;

competency verification/training; regular in‑services; quality improvement and process change initiatives.

To support the staff clinically, the ED Manager is knowledgeable in all Performance Standards/Expectations of the staff RN.

• Communicate standards of care, regulatory requirements and hospital policies to staff and hold them accountable for compliance.
• Evaluate staff and provide feedback and mentoring.
• Complete staff evaluations and review with Director of Clinical Services as needed.
• Inform the Director of Clinical Services when need arises to counsel employees for deficient practices and/or standards.
• Incorporate evidence-based practice into the department.

To ensure patient access is met in a cost-effective manner:

• Manage the hiring process to ensure adequacy of staffing and hire appropriately.
• Support the nursing and HUC schedulers in maintaining staffing. Complete the advanced ER tech’s schedule.
• Oversee the department payroll with the support of the House Supervisors. Must review and do final approval at the end of each pay period.

To support a patient centered environment:

• Administer nursing care to patients, as needed, to maintain clinical skills.
• Ensure quality and appropriateness of patient care. Facilitate and monitor activities related to the delivery of patient care, assuring evidence-based practice and nursing practice standards are achieved.
• Continually assess processes, and adjust as needed, to ensure efficiency and effectiveness.
• Ensure all decision making has the patient as the focus.
• Monitor patient satisfaction and make appropriate adjustments within the department.

To provide a professional and safe environment for staff:

• Engage staff in decision making and planning for the department.
• Address concerns proactively, timely and effectively.
• Ensure policies and procedures are current and evidence based.
• Maintain standards that align departmental practice with ENA (Emergency Nurses Association).
• Ensure the environment is maintained appropriately (equipment in good repair, cleaned appropriately etc.).

To ensure financial viability of the department:

• Develop and maintain budgets for the Monitor revenues and expenses.
• Monitor documentation for timeliness and adequacy while implementing changes as needed.
• Monitor utilization of stocking and supply to ensure appropriate use and maintenance of products and equipment.

To adequately support the Director of Clinical Services:

• Provide input into short- and long-range department goals and objectives.
• Perform other duties as requested.

To ensure personal growth and development:

• Proactively participate in self-appraisal and self-refkection.
• Participate in educational opportunities.
• Keep current in professional and leadership readings.

Provides support to the hospital Emergency Responsiveness (Code Blue and Code Medical) Also, helps support Rapid Response

• Works collaboratively with the Medical Director, nursing leadership, pharmacy and respiratory to ensure Code carts meet standards.
• Works with nursing leaders and other leaders when new equipment, product and/or processes…