Emergency Dispatcher; Adjunct

Overview

USNH Employees should apply within Workday through the Jobs Hub app.

• 50% As a multi-jurisdictional 24-hour year-round emergency and non-emergency and state-designated 911 center, answers and screens incoming telephone calls from victims, witnesses, suspects, staff, students, parents, members of the public, local law enforcement agencies, and other government and non-government entities. Evaluates phone calls in a timely manner, accurately questioning callers to elicit information necessary to establish the location, nature, degree of severity, priority, and any responder safety risks.
  
  Respond to phone, text, email, and walk-in requests from the public and serve as a resource to the public for community services and referrals. Coordinates activities with community service and public health agencies. Answer calls from emergency blue light phones located across Durham, Manchester and Concord Campuses. Operate multi-channel two-way radio console to both monitor and facilitate communications between law enforcement, campus service officers, fire, medical, emergency management, parking and transportation services, contract event staff, USNH institutions and public utilities.
  
  Monitors simultaneous transmissions from multiple frequencies while accurately keeping a record of times and pertinent transmissions. Emergency dispatchers must conduct themselves in a professional and appropriate manner in accordance with UNH/USNH and police department policy and mission. Serves as the main point of contact after hours and on weekends for all university related inquiries.
• 20% Proficiently and accurately locks down and clears locked-down campuses in the event of an emergency, active shooter/assailant, or other high-priority critical incidents. Participates and assists in investigations by utilizing surveillance cameras, open-source social media databases, and other resources to identify suspects, victims, and witnesses. Summarizes information for broadcasting using clear, concise, and appropriate language in an organized, complete and accurate manner.
  
  Prepare and send emergency notifications to the campus communities regarding Clery’s reportable crimes, in-progress threats, and severe impending weather, traffic advisories, or any other hazardous situation. Monitors panic/burglar alarms, fire alarms, service alarms, and temperature alarms for all UNH-owned or leased property throughout the State of New Hampshire, local residents living in municipalities, and other USNH institutions as requested.
• 20% Confidentially handles sensitive and legally protected information. Validates criminal history, warrant, and article entries of colleagues in accordance with Criminal Justice Information Services (CJIS) security policy. Queries National Crime Information Center (NCIC), Department of Motor Vehicles (DMV), and other local, state, and national computer databases to determine the status of vehicles, persons, and property, and determine the existence of wants and warrants;
  
  accesses computer systems to provide information to and request information from other agencies. Accurately track, monitor, and document sworn and civilian personnel movement, activities, and status in the CAD. Performs informational searches in the public safety computer-aided dispatch system and other public safety-sensitive, PII sensitive, and public databases upon request.
• 10% Render assistance to the public. Enforce college/university rules and regulations.

• High School Diploma or equivalent.
• Knowledge of Federal/State/County/Municipal or Campus Law Enforcement Agency public safety communication center policies, practices, technology and methodology.
• Knowledge of map, chart, diagram, blueprint reading.
• Involves organizing and operating multiple advanced technology and software applications with a high-level of efficiency, accuracy, pressure and extreme stress to effectively make sound decisions while handling multiple and differing tasks simultaneously.
• Demonstrated ability to react responsively in emergency situations.
• Excellent oral and written communication skills.
• No criminal record other…