Customer Service Representative

Overview

As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success will be measured by your ability to provide excellent customer service.

• Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth
• Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%
• Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program

• Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery
• Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns
• Providing accurate information on products and services as well as educating customers on our products and services
• Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
• Partner with other departments to follow-up with all customer inquiries
• Contribute to a team environment by performing other duties as required

• Ability to work well within a team environment
• Must be able to work weekends
• Ability to multi-task and manage time effectively
• Ability to work in a fast-paced environment

• High School Diploma or equivalent
• ADDS software experience is an asset
• 2+ years of experience working in customer service

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.