Customer Relationship Coordinator

Customer Relationship Coordinator

Hillsboro, New Hampshire, United States - OSI USA Danvers

• Ability to multitask in a fast-paced work environment with minimal oversight.
• Communicate with external and internal consumers/customers daily.
• Enter and manage orders including price verification, confirming inventory availability and customer credit status.
• Respond to customer inquiries (via telephone and email) regarding product availability, pricing, and order tracking.
• Respond to consumer inquiries (via telephone and Sales Force) regarding warranty and product technical support.
• Ability to learn product technical information and aptitude relative to the automotive and lighting industries.

• Customer-focused
• Excellent communication skills (written and verbal)
• Strong organizational skills
• Time management
• Troubleshooting
• Multi-tasking
• Team-focused but self-driven
• Ability to work with a variety of systems,
  • Outlook
  • Sales Force
  • SAP
  • Teams
  • Excel
  • Other Microsoft Office and web-based applications as needed

Education and Experience:

• High school diploma or equivalent
• Previous Customer Service and/or SAP experience are a plus
• Ability to speak Spanish or French is a plus

ams OSRAM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact the local Recruiter, Hiring Manager or HR Manager in the location in which you are applying for.