Account Associate, Client

Position Title:

Account Associate, Client Experience

Are you a detail-oriented professional with a passion for client service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join Merchants Fleet as an Account Associate, Client Experience!

At Merchants Fleet, we deliver exceptional fleet management solutions while providing top-tier service to our clients. As an Account Associate, you will play a key role in supporting our clients and the Client Experience team, ensuring timely and accurate service delivery.

• Provide outstanding support to clients and the Client Experience team
• Manage client accounts and ensure all requests and timelines are met with precision
• Build and nurture strong client relationships, resolving concerns proactively
• Utilize CRM software and Total View to track client support and vehicle transactions
• Collaborate with internal teams to ensure seamless client deliverables
• Act as a liaison between sales, clients, and internal departments
• Identify and recommend process improvements for enhanced client service

• Exceptional communication skills verbal, written, and interpersonal
• Strong attention to detail accuracy is key when managing multiple tasks
• High energy and a professional demeanor a client-focused approach is essential
• Ability to work independently and as part of a team
• Advanced computer skills CRM, Total View, and Microsoft Suite expertise preferred
• Two or more years of experience in a client service or communication-focused role
• High school diploma or equivalent required

• A fast-paced, dynamic work environment
• Opportunities for professional growth and development
• A collaborative and supportive team culture
• The chance to make a real impact on client success

If you’re ready to take your career to the next level and be part of a team that values excellence in client service, apply today!

We’ve been around for more than 60 years, but we’re the fastest-growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including: leadership who truly lead and engage with employees; real career paths and the tools you need to grow and develop; a work environment that’s encouraging and collaborative.

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment.

Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process, please send an email to  or call .