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Ride Host

Job in Glen, Carroll County, New Hampshire, 03838, USA
Listing for: Castlepark
Full Time position
Listed on 2026-01-24
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Event Manager / Planner, Recreation & Leisure
Job Description & How to Apply Below
Location: Glen

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
* Bringing Families Closer Together by Creating Memories Worth Repeating*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
16+ Years of Age     The ride of your life begins here! The outgoing and safety-oriented Rides Operator will operate and assist with rides located throughout the park. This position involves a lot of guest interaction and a customer service-oriented mindset to provide a wonderful experience to everyone who comes to enjoy a day at the park.
Ride Operators are responsible for supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating the ride, and ensuring passengers exit safely.
** We are currently looking for a:
** Story Land - Ride Host (Seasonal)
** Roles & Responsibilities:
**** Roles & Responsibilities:
*** Greet and interact with guest in a fun and professional manner
* Must enjoy interacting with guests of all ages
* Follow all Story Land and manufacturer established safety regulations
* Operates assigned ride or attraction in accordance with company policy and procedure, state and federal regulations and safety protocols.
* Conduct morning inspections of assigned ride before daily operation begins
* Tests rides daily before opening to guests
* Answer questions related to ride operations and the park
* Maintain an environment that ensures the safety of all employees and guests
* Responsible for performing and enforcing accurate height, weight, or age requirements for all rides and attractions
* Determine if each guest entering a ride is wearing the proper wristband
* Maintains flow of guests and while also limiting the number of guests on the loading platform
* Gives directions and delivers instructions using a microphone or other communication devices
* Properly check all safety restraints to ensure they are in the correct and locking position before ride cycle begins
* Maintains constant vigilance while ride is operating and ensures that all riders all following appropriate safety measures
* Must be alert and have quick reaction time to stop a ride properly in case of an emergency
* Performs opening and closing procedures for assigned rides
* Reports ride related issues and mechanical failures to management and maintenance promptly
* Protects guest belongings; turns in lost and found items as soon as time allows
* Ability to operate all levels of rides throughout [Location]
*
* Education & Experience:

*** There is no minimum education requirement.
* No previous experience is required.
* All Rides Team Members must go through the International Ride Operator Certification (iROC) course as a part of the training. Successful course completion is required for this position. There is no cost to the team member for the course.
*
* Languages:

** Ability to read, write, and speak fluent English;
Spanish or other bilingual language skills are a plus.
** Requirements:
*** Must be at least 16 years of age to comply with New Hampshire Child Labor Laws
* Ability to work flexible schedule, including evenings, weekends, and holidays
* Ability to comply with all uniform policies
* Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation
* Must demonstrate a willingness to learn and ability to follow instructions
* Must be guest-focused and also work well with other team members and supervisors
*
* Physical Requirements:

*** Ability to stand,…
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