Information Center Attendant

INFORMATION CENTER ATTENDANT I

State of New Hampshire, Department of Business and Economic Affairs, Bureau of Visitor Services – Springfield Welcome Center.

Pay range: $14.40/hr – $18.46/hr position is full‑time, 40 hours per week, Sunday through Thursday, 9:00 am – 5:00 pm. Starting pay is based on experience.

To represent the State of New Hampshire's Division of Travel and Tourism Development (DTTD) supporting the Welcome and Information Centers. Act professionally and courteously while promoting the State of New Hampshire, maintaining and protecting facilities, providing information and assisting visitors and the traveling public.

YOUR EXPERIENCE COUNTS – Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

• Deliver exceptional customer service and information to visitors, promoting New Hampshire area attractions such as lodging, activities, dining and natural resources.
• Direct visitors to services using brochures, websites and other resources for visitors’ areas of interest. Assist travelers in highway and/or personal emergencies.
• Perform general interior and exterior grounds upkeep, including custodial duties and snow removal at the Welcome and Information Centers to ensure a safe and clean facility.
• Maintain inventory of janitorial supplies, brochures and travel literature; alert supervisor when supplies are running low.
• Assist Division of Travel and Tourism marketing team by communicating and marketing the State’s campaign throughout the Welcome and Information Centers.
• Actively maintain working knowledge of traveler information throughout the State by attending seminars and training as required.
• Perform other related duties as assigned.

Education/Experience
: 8th grade education.

License/Certification
:
None.

Other Requirements
:

• Must be able to physically stand for long periods of time, negotiate stairs and lift and carry up to 50 lbs.
• Must have attained 18th birthday on or before date of application.
• Must be available to work various schedules as business needs require.
• May be asked to fill in at other centers as business needs require.

Enjoy working with the public and meeting new people. Be a team player and possess great communication skills, as well as be able to maintain composure during stressful times.

Basic computer skills and working knowledge of Microsoft Word, Microsoft Outlook, and Internet Explorer, or ability to learn basic computer skills.

None.

In‑Band Advancement Available:
No. Broad Group Level Advancement Available:
Yes (Criteria: BGA
01).

• Promote from 39‑3090 Miscellaneous Entertainment Attendants and Related Workers‑1, pay band 1, to 39‑3090 Miscellaneous Entertainment Attendants and Related Workers‑2, pay band 2, employees must:
  • Receive satisfactory performance evaluations.
  • Be recommended for promotion by the immediate supervisor.
  • Be approved for promotion at the discretion of agency management to satisfy an organizational/business need.
  • Meet the minimum qualification requirements of 39‑3090 Miscellaneous Entertainment Attendants and Related Workers‑2.

State of NH total compensation package features an outstanding set of employee benefits, including HMO or POS medical and prescription drug benefits, dental plan, flexible spending accounts, state‑defined benefit retirement plan, deferred compensation 457(b) plan, flexible schedules, paid holidays, generous leave plan, $50,000 state‑paid life insurance plus additional low‑cost group life insurance, and incentive‑based wellness program.

Value of State's share of employee's retirement: 12.87% of pay.

Additional resources: https://(Use the "Apply for this Job" box below)..aspx
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Equal Employment Opportunity. TDD Access:
Relay NH 1‑800‑735‑2964.

Karen King, Supervisor 1 – Karen.

J.King.gov, (603) 271‑0832.