Master Technician - West Lebanon NH

Overview

38 Railroad Ave, West Lebanon, NH 03784, USA

Job Description

Posted Sunday, December 14, 2025 at 5:00 AM

REPORTING TO:
Service Manager EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time.

The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
• a. A2 – Automatic Transmission/Transaxle
• c. A3 – Manual Drive Train & Axles
• e. A5 – Brakes
• f. A6 – Electrical/Electronic Systems
• g. A7 – Heating & Air Conditioning
• h. A8 – Engine Performance
• Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
• Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
• Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
• Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
• Returns cores, batteries and used tires to designated security areas for appropriate handling.
• Maintains a minimum 16-week average productivity based on position
• Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
• Completes all required training and certification for the position, including:
  Take and pass all required LMS training; complete all required safe equipment operation training; become a Licensed State Vehicle Inspector (state-specific requirement); become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified; become ASE certified based on position (G1, A4 and A5 for Technicians;
  Four of the A-Series ASE certifications for ASE Technician; All eight A-Series A1 through A8 for Master Technician); train, support and deliver the 5-for-5 process to educate customers about their vehicle’s condition; attend meetings and training sessions as needed (typically several times per year).
• Quality, Safety & Housekeeping Responsibilities:
  Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions; secures and locks customer vehicles when returning vehicles to parking lot; installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles; maintains a clean work area free of debris, cores, unused parts and stray tools; maintains and cleans shop equipment immediately after use;
  
  participates in daily and weekly shop maintenance; complies with established safety and loss prevention programs including protective eyewear.
• Additional Responsibilities:
  Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status; reviews and authorizes time worked and attendance records in DAYFORCE daily and weekly; complies with VIP’s culture and service standards; participates actively in team meetings; works with the Service Manager to ensure shop…