ACTS Driver

Overview

Position Summary:

This position requires safe and efficient operation of paratransit vehicles for the purpose of transporting passengers to a prescribed destination. The highest level of customer service, passenger sensitivity, and confidentiality is expected which meets ACTS’ transportation programs’ requirements.

• Obtain vehicle assignment and shift start times for the following business day through contacting Dispatch each afternoon between 4:00pm – 5:30pm.
• Before starting shift, perform pre-trip walk-around vehicle inspection and document findings on the Driver Vehicle Inspection Report (DVI). Immediately notify Dispatch of any vehicle deficiencies found during the pre-trip inspection so that an alternate vehicle can be assigned for the shift.
• Completes all required forms accurately, completely, and professionally to include, but not limited to:
  Driver Vehicle Inspection Reports (DVI), Manifest Cover Sheets, and Incident Reports.
• Interact with an assigned electronic tablet in order to: record vehicle mileage at shift start and end as well at each passenger stop, receive trip assignments, utilize the GPS navigation feature, record all completed trips, no-shows, and passenger fare types.
• Receive fare payments from passengers and record the passenger’s r, fare amount paid, and fare type used, whether cash or through the balance account system, on the fare envelope to ensure accurate accounting of passenger fares at the end of shift.
• Operate a wheelchair lift. All drivers must be willing and able to assist a passenger in a wheelchair, or using another mobility device, while navigating a variety of surfaces including up and down ramps built for use by the disabled. Drivers are responsible for ensuring that all passengers and their mobility devices are safely fastened into a secure position during transport through using all four (4) wheelchair tie downs and the shoulder/lap harnesses.
  
  Transporting passengers using mobility devices is a primary responsibility of all ACTS Drivers.
• Provide “door-to-door assistance” to passengers requiring assistance. For passengers using a mobility device, such as a wheelchair, cane, walker, crutches, etc., the driver is expected to reasonably assist the passenger from the door of the pick-up address into the vehicle and then from the vehicle to the door of the destination address. At no time will a driver be authorized to carry a passenger or transport a passenger who uses a wheelchair up or down steps or across a threshold measuring more than several inches.
• Carry packages (e.g., grocery bags) when requested by passenger. Load and unload the packages into the vehicle and carry to the door of the residence.
• Drivers shall radio Dispatch immediately to resolve conflicts or misunderstandings that arise when a client’s understanding of fares or scheduling are different than that stated on the driver’s tablet.
• Ask for and view Senior Citizen Shared-Ride Program Identification Cards. The Senior  are issued through the PA Lottery Program. Driver Licenses and other governmental  that include a passenger’s date of birth are also acceptable.
• All Drivers must be willing and able to utilize two-way cellular radios to communicate with Dispatch. Drivers must always keep the company two-way cellular radio and their electronic tablet in hearing distance during their shift, except for during unpaid break periods.
• Drivers are prohibited from soliciting tips from passengers and from accepting a gift or tip from a passenger that exceeds a few dollars in worth. The driver must also notify Management of the occurrence using an Incident Report.
• Attend all training as required by ACTS’ management.
• Daily, all drivers are responsible for keeping their vehicles neat by picking up trash and sweeping the floor. This should be done during down times during the course of the day.
• Drivers must fuel vehicles during down times during course of their work shift, using designated fuel cards for their vehicles. Vehicle fluids must be checked, usually every other day. Recording of fueling and fluid checks must be made on the manifest cover sheets.
• Exercise sound judgement in an emergency…