Vice President Loan Operations Servicing Manager Bilateral and Canada Branch

Job Overview

The Loan Documentation & Processing Senior Manager drives results through team management and cross‑functional collaboration. The role integrates industry expertise, contributes to standards, and delivers high‑quality, timely loan documentation and approval. The manager oversees volume, quality, and process integrity, and leads continuous improvement initiatives within the sub‑function.

• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
• Activities will include independently processing and closing loans within a complex loan operations environment.
• Subject matter expert to lead the team to drive and implement business initiatives, client solutions, and/or projects.
• Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities.
• Stays abreast of developments within the loan documentation/processing function and considers the impact to the business.
• Has responsibility for volume, quality, timeliness and delivery of complex deliverables often related, but not limited to loan documentation processes for the team.
• Accountable for integrity of process, operations and associated results.
• Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/taken.
• Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients.
• This includes but not limited to assessing service quality and identifying areas for process improvement, service or technology enhancements.
• Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions.
• Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group.
• Conducts discovery and due diligence activities with clients to meet their needs.
• Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff.
• Builds effective relationships with colleagues, management, internal/external clients and stakeholders, as well as ability to influence them where necessary.
• Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions.
• Persuades/influences/negotiates with others through collaborative communication skills.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 6-10 years of Experience
• Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process
• Demonstrate understanding of Loan Processes, Procedures, Products and Services
• General awareness of managing, preparing, and reviewing loan documentation
• Adequate ability to identify, mitigate, manage, resolve, and escape risks and issues
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

• Bachelor’s/University degree, Master’s degree preferred

Competitive salary range $ – $. Incentive awards, medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.

Anticipated Posting Close Date:
Jan 30, 2026.