Service Administrator Support Specialist

Service Administrator Support Specialist

The Service Administrator Support Specialist is responsible for project documentation, materials, status monitoring, and administrative duties of each project. This position is required to closely interact with the Senior Service Administrator, Service Coordinators, Service Team Leaders, and assigned project staff to ensure the timely completion of each project.

Salary Range is $26 to $32 per hour in addition to an excellent benefits package.

include the following. Other functions may be assigned.

• Responsible for outside vendor invoice receiving transactions.
• Communicates effectively with other team members concerning job management process.
• Assists with entering equipment information in system application based on transition documents.
• Assists with client invoice generation and submission as directed by Senior Service Administrator
• Email Service invoices to client accounts payable contacts.
• Obtain client purchase orders for Service time and material work completed.
• Close work orders with no transaction, no invoice, purchase orders received, and maintenance cost categories as directed by Senior Service Administrator.
• Maintenance contract review for commitment completion and placing same on hold for reconciliation by the Accounting Group.
• Basic warranty entries as directed by Senior Service Administrator.
• Responsible for general administrative functions to support the Service fulfillment process.
• Responsible for generating, interpreting, and printing various assigned reports.
• Perform other tasks as required.

• Timely and accurate entering of outside vendor invoices at or above 98%.
• Timely and accurate distribution of contract documentation at or above 98%.
• Follow up on all inquiries within one business day.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree in business or related field preferred. One-year certificate from college or technical school; or six (6) months to two (2) years of related experience and/ or training; or equivalent combination of education and experience.
• Familiarity with the operation of Building Automation and HVAC Systems preferred.

• Expertise with 365 MS Office Suite
• Working knowledge of office equipment

This job requires none.

• Demonstrate and promote a spirit of cooperation and teamwork throughout the organization.
• Continually look for ways to improve our processes and ability to serve our internal customers and clients effectively.
• Improve personal performance on a continual basis.

• Provide responsive, professional, and diplomatic customer service.
• Answer customer calls and correspondence quickly and pleasantly.
• Communicate with internal customers and clients in a friendly, professional, and patient manner.
• Perform all duties with the goal of building and maintaining long-term relationships.
• Immediately address any internal customers and clients’ concerns and request the involvement of other personnel as required. Notify Team Leader of any major concerns and the action taken to resolve.

• Use and promote safe work practices in the office and in the field.
• Follow all company safety programs and report any non-compliance to your Team Leader.
• Notify Team Leader or safety personnel of any unsafe conditions.

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from company leadership, internal and external customers and the general public.

• Ability to calculate figures and amounts…