VST - Volunteer Support Technician

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally.

Job Description

Interactive Government Holdings (IGH) seeks a qualified individual to serve as a Volunteer Support Technician (VST) for the Employer Support of the Guard and Reserve (ESGR) - State Committed Support program. ESGR develops and promotes supportive work environments for Service members in the Reserve Components through outreach, recognition, and educational opportunities that increase awareness of applicable laws.

The VST will provide administrative, logistical, and subject matter expert services for ESGR. The VST will work in close coordination and cooperation with the ESGR HQ and State Chair. The VST will provide staff-level administrative support to the State Committee (SC) and program support to state leadership and volunteers, in the state where the position is located.

No VST shall hold or perform the duties of any volunteer position on the State Committee (SC). VSTs cannot volunteer for any Defense Support Services Center (DSSC) related duties, positions, or assignments.

Job Duties and Responsibilities

• Work in close coordination and cooperation with State Chairs, and resident Guard/ Reserve leadership at the national, state, and local levels.
• Track compliance of State Committee volunteers, who have access to DOD-related Information Technology (IT) systems and any personal or sensitive information, annual Personally Identifiable Information (PII) and cybersecurity training.
• Perform analysis and feedback of current systems and programs to provide recommendations for improvement for compliance with DSSC policies and guidance.
• Provide input and recommendation for program improvement of the assigned area of the ESGR program to ensure compliance with ESGR's policies and guidance.
• Perform administrative tasks facilitating the establishment and management of a volunteer network. Maintain all member data in ESGR systems of record (ESGR portal and Event
  
  PLUS).
• Maintain accurate data in Event
  
  PLUS and the MMS. Perform continuous monitoring to ensure information is accurate and available.
• Enter Patriot Award delivery confirmation details into Event
  
  PLUS and record Statement of Support signings.
• Create events for all volunteer activities and complete the After-Action Report (AAR) in Event
  
  PLUS.
• Download the online training report from Event
  
  PLUS and enter training completed by committee volunteers into their record in MMS.
• Enter volunteer hours for the previous month into MMS.
• Manage registration for all Employer outreach events in Event
  
  PLUS.
• Provide data from ESGR systems to State Chair on volunteer’s contributions and outstanding employers of RC members as requested by the State Chair.
• Support volunteers in establishing working relationships with DSSC customers, stakeholders, strategic partners, and strategic alliances to enhance volunteer engagement in support of the ESGR mission.
• Work with Government to coordinate and ensure all equipment purchased with ESGR funds are reported on the respective property books and properly hand-receipted for accountability.
• Provide information to volunteers regarding the Joint Ethics Regulation, as they apply to volunteers representing DoD; specifically, the use of appropriated funds, gifts, travel, and relationships with non-DoD organizations (public sector, private sector, and non-profit organizations).
• Coordinate and provide logistics support for all training events, conferences, and break-out sessions to include room set-up for professional seating and note taking, table space for each attendee; space for complete marketing fulfillment display; complete audio-visual package; and verifying the availability of internet services as needed.
• Provide the National Guard United States Property & Fiscal Office (USP&FO) information, such as dates, number of people, and preferred locations, needed to coordinate government purchase card actions and contracts on behalf of ESGR.
• Provide basic Information Technology assistance to volunteers,…