Desktop Engineer

CPS has a client in New Castle, Delaware looking for a Desktop Engineer.

W2 only.

Job Description
:

You will act as a key liaison between the Service Desk and Infrastructure teams
, ensuring efficient issue resolution and minimizing unnecessary escalations. If you're passionate about technology, security, and process improvement, this is an exciting opportunity to lead desktop-related projects and shape the future of our IT environment.

Key Responsibilities

• Desktop Management - Install, configure, and maintain desktop hardware, software, and peripherals in an enterprise environment.
• Endpoint Management - Configure, deploy, and manage Microsoft Intune and Windows Autopilot, ensuring performance and compliance. Provide training and support to end users and IT staff.
• Application Deployment - Build and deploy application packages using Autopilot, PDQ, or Automox for automation.
• Security & Compliance - Implement security protocols, track and remove end-of-life software, and ensure all desktop systems remain up-to-date with patches and updates.
• Asset Management - Manage the tracking and lifecycle of end-user assets from procurement to disposal, ensuring accurate inventory records.
• Hardware Standards - Identify and recommend end-user hardware solutions that align with company needs.
• Office 365 Administration - Maintain and optimize the Office 365 environment, ensuring security and efficiency.
• Technical Support & Escalations - Serve as the escalation point for Service Desk issues and act as the bridge between Service Desk and Infrastructure teams.
• Documentation - Maintain accurate records of desktop configurations, procedures, and troubleshooting steps.
• Project Management - Lead desktop-related IT projects, ensuring on‑time delivery within budget and quality standards.
• Problem Management - Conduct root‑cause analysis for desktop hardware and software issues to prevent recurring problems.
• Process Improvement - Identify and implement enhancements to improve desktop support and management.
• Company Values & Ethics - Uphold Financial Partners Credit Union’s values, ensuring ethical standards and integrity across all IT operations.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a Desktop Engineer, with at least senior or lead‑level responsibilities.
• Advanced knowledge of Windows and macOS operating systems.
• Expertise in application packaging and deployment via Autopilot (experience with PDQ or Automox is a plus).
• Strong understanding of Microsoft Active Directory / Entra  Group Policies.
• Extensive hands‑on experience with Microsoft Intune and Windows Autopilot implementations.
• Ability to troubleshoot routine network connectivity issues.
• Excellent problem‑solving and communication skills.
• Project management experience is a plus.
• Ability to work independently and collaboratively in a team environment.

Certifications (Required & Preferred)

• CompTIA A+ (Required)