Prior Authorization Imaging Specialist

Overview

Responsible for all facets of office and hospital based surgical prior authorization management including charge entry, customer service and follow-up in accordance with practice protocol with an emphasis on maximizing patient satisfaction and profitability. Responsible for reviewing the patient demographic information in the Brandywine Urology Consultant's practice management system at the time of charge entry to ensure accuracy and to provide feedback to the other front office staff regarding patient registration.

Responsible for reviewing the physician's coding at the time of charge entry to ensure accuracy, timely payments, and to maximize revenue. Responsible for providing cross coverage for the other Billing Specialists as required to ensure efficient and professional practice operations and maximum patient satisfaction.

Responsibilities

• Input all charges related to the assigned physician's professional services into the practice management system including office and hospital charges in accordance with practice protocol with an emphasis on accuracy to ensure timely reimbursement and maximum patient satisfaction. All charge batches should balance in both number of procedures and total dollar prior to posting.
• Post all payments, by line-item, received for physician's professional services into the practice management system including co-payments, insurance payments, and patient payments in accordance with practice protocol with an emphasis on accuracy to ensure maximum patient satisfaction and profitability. All payment batches must be balanced in both their dollar value of payments and adjustments prior to posting.
• Post all credit and debit adjustments to patient accounts with strict adherence to the guidelines in the Procedure Manual.
• File all charge, payment and adjustment batches in the appropriate format by batch date for quick reference.
• Review the physician's coding at charge entry to ensure compliance with Medicare guidelines and to ensure accurate and timely reimbursement.
• Provide customer service both on the telephone and in the office for all patients and authorized representatives regarding patient accounts in accordance with practice protocol. Patient calls regarding accounts receivable should be returned within 2 business days to ensure maximum patient satisfaction.
• Verify all demographic and insurance information in patient registration of the practice management system at the time of charge entry to ensure accuracy, provide feedback to other front office staff members and to ensure timely reimbursement.
• Follow-up on all outstanding insurance claims at 30,45,60 days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability.
• Follow-up on all outstanding patient account balances at 35,60,90,120 days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability using the A/R aged reports.
• Provide information pertaining to billing, coding, managed care networks, insurance carriers and reimbursement to physicians and managers.
• Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills within five working days of receipt to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction.
• Submit primary and secondary insurance claims electronically each day and on HCFA semi-weekly to ensure timely reimbursement.
• Attendance at relevant seminars to remain abreast of current issues regarding obstetric and/or gynecology accounts receivable, Medicare Compliance and HIPAA.
• Recommend accounts for outside collection when internal collection efforts fail in accordance with practice protocol.
• Process refunds to insurance companies and patients in accordance with practice protocol.
• Reconcile the incoming lockbox deposits in accordance with practice protocol as required to ensure timely payment posting.
• Monitor reimbursement from managed care networks and insurance carriers to ensure reimbursement consistent with contract rates.
• Proficiency with all facets of the medical practice management system including patient registration, charge entry, insurance processing, advanced collections, reports and ledger inquiry.
• Maintain information regarding coding, insurance carriers, managed care networks and credentialing in an organized easy to reference format.
• Maintain an organized, efficient and professional work environment.
• Adhere to all practice policies related to OSHA, HIPAA and Medicare Compliance.
• Other duties as assigned.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Competencies

• Technical skills. Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service. Responds promptly to customer needs; solicits customer feedback to improve service, responds to requests for service and…