Servicing Specialist

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

The Specialist, Servicing will be responsible for handling a wide range of inquiries, resolving issues, and ensuring customer satisfaction.

• Serve as a primary point of contact for customers, responding to their inquiries and providing timely and accurate information about our products, services, and policies.
• Provide comprehensive guidance to customers, assisting them with account inquiries and other service-related requests.
• Utilize various tools, systems, and resources to provide accurate resolutions to customer concerns.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the designated systems.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

Minimum:
Indicate minimum education, skills and experience required.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving and analytical abilities, with a keen attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced, dynamic environment.
• Demonstrated empathy and patience when dealing with customer inquiries and concerns.
• Familiarity with customer relationship management (CRM) systems or other contact center software.

Preferred:
Indicate “nice to haves” regarding education, skills, and experience.

• Bachelor's degree or equivalent work experience in a customer service or contact center role.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term…