Associate, Workforce Planning & Forecasting

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

The Associate, Workforce Planning and Forecasting will be responsible for supporting the workforce planning and forecasting activities within our call centers.

• Support the analysis of historical data, industry trends, and business projections to aid in labor demand forecasting and identify potential staffing gaps in our call centers.
• Assist in the maintenance of workforce models, tools, and databases to evaluate workforce capacity, utilization, and productivity.
• Contribute to workforce gap analysis by identifying areas of overstaffing or understaffing and providing input for appropriate corrective actions.
• Assist in generating and maintaining workforce metrics, dashboards, and reports to track key performance indicators related to workforce planning and forecasting.
• Support the execution of workforce planning initiatives and projects, ensuring adherence to timelines and objectives.
• Coordinate with recruitment and talent acquisition teams to support alignment of hiring strategies with workforce plans and ensure timely fulfillment of staffing needs.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

Minimum:
Indicate minimum education, skills and experience required.

• Strong analytical and quantitative skills, with the ability to analyze data and draw meaningful insights.
• Proficiency in using spreadsheet software (e.g., Excel, Google Sheets) and data visualization tools.
• Detail-oriented mindset with excellent problem-solving abilities and the ability to think critically.
• Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Basic knowledge of labor laws, regulations, and industry trends related to workforce planning and forecasting.
• Ability to manage multiple tasks and work in a fast-paced, deadline-driven environment.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines.

Preferred:
Indicate “nice to haves” regarding education, skills, and experience.

• Bachelor's degree in Business Administration, Human Resources or a related field.
• 1-3 years of experience or internships in workforce planning, forecasting, data analysis, or a related role is preferred.
• Previous experience with NICE software.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers,…