Field Property Claims Adjuster: Brunswick, NJ

Overview

We are Farmers. We strive to deliver peace of mind to our customers by providing protection and comprehensive advice, delivering in the moments of truth. This role supports meeting changing customer and business needs within a high-performance culture that focuses on results, accountability, and growing through discomfort. We are an equal opportunity employer committed to an inclusive workforce and well-being of our people and communities.

Workplace:
Remote (field role requiring travel to and from policyholder homes). Candidates must reside in the New Brunswick, NJ area to be considered for this role. The starting wage for this position is $31.18 per hour; additional compensation may be offered based on relevant experience and transferable skills.

• Conduct virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.
• Act as a company representative in public interactions, maintaining a professional demeanor aligned with management standards.
• Engage regularly with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Perform additional duties as assigned.
• Employees assigned to the Catastrophe team may travel away from residence for a defined period (often hours/days) and promote safety at all times.

• High School diploma or equivalent required.
• Excellent customer service experience, preferably in a retail environment.
• Construction or insurance experience is highly desirable and preferred.
• Excellent communication skills – both oral and written.
• Computer literate: MS Word, Excel, Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn about insurance policies and property damage to determine coverage applicability.
• Outgoing personality with the ability to interact with a wide variety of people including policyholders, claimants, agents, witnesses, and investigators.
• Valid driver's license and ability to be bonded; motor vehicle record background check may apply due to potential company vehicle use.
• Willingness to climb ladders, work on rooftops, and navigate confined spaces; ability to pass claims training examinations if applicable.

• Bending, kneeling, pulling, pushing, sorting, carrying up to 50 lbs., climbing, reaching, standing, walking, seeing
• Speaking, reading, writing English and data entry

• Competitive salary commensurate with experience, qualifications, and location.
• Location-based ranges: DC/NJ/NY/OH: $23.22 - $41.88;
  Albany County, NY/Cleveland, OH: $24.70 - $36.23
• Medical, dental, vision, health savings and flexible spending accounts, life insurance, paid time off, and other benefits. Refer to the What we offer page for details.

Job location:

US - NJ - New Brunswick. Anticipated application process: open positions typically close within 8 to 21 days after posting. Farmers is an equal opportunity employer and adheres to applicable laws. Some roles may require background checks or other legal disclosures.