ServiceNow Technical Lead - LSD

Role:
Service Now Technical Lead - LSD

Location:
New Brunswick, NJ

FTE Only

Job Description:

Must Have Technical/Functional

Skills:



• Design and development:
Design and develop custom applications and workflows within Service Now, specifically tailored for legal processes.

• Platform customization:
Customize the platform to optimize workflows, improve efficiency, and implement features for legal service delivery.

• Integrations:
Implement integrations between Service Now and other enterprise systems to ensure data flow and process consistency.

•

Collaboration:

Work with legal and IT stakeholders to gather requirements and translate them into technical solutions.

• Testing and troubleshooting:
Conduct system testing, troubleshoot issues, and provide ongoing maintenance and support for the platform.

• Documentation:
Create and maintain technical documentation for configurations, customizations, and integrations.

• Support:
Provide end-user support and training for the legal applications

Roles & Responsibilities:

• Act as technical lead for Service Now LSD implementations

• Own solution design, development, and technical decision-making

• Work closely with legal, compliance, and IT stakeholders

• Build and review custom solutions, integrations, and automations

• Mentor developers and ensure delivery quality