Manager, Business Analyst Patient Operations Product Team

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high‑achieving teams. Take your career farther than you thought possible.

Bristol‑Myers Squibb (BMS) seeks an experienced full‑time Manager – Patient Operations Business Analyst with expertise in Salesforce technologies to manage requirements, gap analysis, and documentation for the Global Patient Services application, including translation strategy for Cell Therapy 360 portals. The role involves collaboration with diverse internal and offshore teams, functional verification, defect triage, GxP documentation, and mentoring. Candidates should have a bachelor's degree in computer science or related fields (master's preferred), 5‑7 years of IT project experience, 3+ years with Salesforce, and preferably 2+ years in the pharmaceutical industry, along with skills in communication, global team management, and Agile methodologies.

Salesforce certifications are a plus.

BMS is looking for a full‑time, experienced Patient Services Business Analyst with prominent experience on Salesforce technologies. The Patient Services Functional Analyst will be responsible for requirements, gap/impact analysis, translation and documentation of new features required on the Global Patient Services application built on Salesforce. This role will be responsible for strategy to translate Cell Therapy 360 portals in different languages.

• Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories.
• Requirement gap analysis and contribute to user stories functional risk assessment.
• Functional verification of user stories before passing it to the testing team.
• Collaborate with the BMS Hyderabad team on user stories, requirements clarification, in‑sprint refinement, sprint demos.
• Collaborate with technical and integration team on integration mapping.
• Salesforce and integration defect triage and help technical resources on defect management.
• Assess user stories with a deep understanding of Salesforce and assign appropriate size and complexity.
• Author GxP documentation such as configuration specification, data dictionary, user access and permissions, and contribute to user requirement specification.
• Assess new requirement impacts to translation and manage end‑to‑end translation process from IT.
• Build strategy and execution for translating cell therapy 360 portals into new languages/markets.
• Collaborate with production support team on priority defects.
• Mentor and guide the team on requirement management, sprint & release demos.
• Keep continuous improvement and process efficiencies in mind when evaluating releases and enhancements.

• Bachelor's degree in computer science, management information systems, or a related field.
• Master's degree preferred.

• 5‑7 years of experience in IT project execution and/or business consulting on large enterprise implementations.
• 3+ years of experience in Salesforce technology as Functional/Business Analyst with exposure to Salesforce configurations.
• At least 2+ years of experience working in the pharmaceutical industry is preferred.
• Experience working with on‑site and offshore teams.
• Experience with systems supporting multi‑product, multi‑regional scheduling would be a plus.
• Experience with GxP systems is preferred.
• Salesforce Certified Administrator or Advanced Administrator certification(s) a plus.
• Ability to work in a Scrum team and good knowledge of Agile methodologies.

• Salesforce Certified Service Cloud Consultant certification(s) a plus.

• Excellent written and verbal communication skills, interpersonal and…