Team Leader, Patient Access

Job Overview:

The Patient Access Team Lead position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Team Lead is responsible to greet all patients in a timely and friendly manner. The Patient Access Team Lead ensures accuracy and thoroughness in collecting the patient data, documentation of data and utilizes the technology available to complete the registration.

The Patient Access Team Lead participates in creating a positive environment for patient and colleague satisfaction.

Qualifications:

Required:

• High School Diploma
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care.
• Medical terminology and computer skills

Preferred:

• CHAA or CRCR Certification
• Minimum of 5 years Patient Access experience

Scheduling Requirements:

• Shift working, Evenings
• Full-Time, 40 hours per week

Essential Functions:

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issues receipt and completes daily reconciliation of all cash collections
• Provides back-up support to hospital cashier and completes cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Follows department procedures when a duplicate medical record assignment is made
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtains required signatures, and witnesses all patients signatures
• Maintains department productivity by asking for additional duties when patient flow permits
• Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Participates in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Serves as a leader in the department, working with management and the team to identify issues and to implement solutions that lend to the best overall operations of the department
• Ensures that the team is meeting unit specific point of service collection goals through the development of education and procedures as well as the…