Associate Director, GPS Business Operations

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

The GPS Business Operations Role is accountable for:
1) Leading and coordinating key business activities, including annual planning cycles, process improvements, change management, communications and performance tracking across GPS;
2) Driving data analytics and visualization strategies by collaborating with cross-functional teams to collect, process, and analyze data from diverse sources to deliver actionable insights to key stakeholders;
3) Overseeing the development, documentation, and evolution of business processes, governance frameworks, and best practices;
4) Conducting internal and external benchmarking to ensure operational relevance and identify opportunities for continuous improvement.

• Establish, document, maintain, evolve, and facilitate GPS and Chief of Staff (CoS) standing governance, business processes and best practices.
• Facilitate meetings using GPS governance framework, set agendas, priorities, and objectives; triage topics for discussion and alignment to ensure effective decision-making and stakeholder alignment.
• Drive simplification, standardization, and consistency of the operating rhythm and related governance across GPS.
• Identify and oversee the required processes and tools to evaluate performance and enable proactive data-driven risk detection and decision making.
• Drive development of dashboards; monitor key performance indicators and business metrics to support data-driven decision-making.
• Plan, manage and lead projects and/or multifunctional teams to implement continuous improvement initiatives.
• Continually assess GPS business processes with a mindset of continuous improvement and benchmarking.
• Stay up to date with industry trends and best practices in data analytics and visualization and bring innovative solutions to enhance operational efficiency.
• Creative storytelling: transform complex ideas into clear, engaging, and visually appealing presentations.
• Organize cultural and team-building events, activities, and workshops to promote collaboration, inclusivity, and belonging among CoS employees.

• Bachelor’s degree in supply chain, data analytics, life sciences and/or business administration required with 8+ years of relevant work experience; advanced degree preferred.
• Strong project management capability; PMP preferred.
• 4+ years of experience in business operations, supply chain, data analytics, structuring analytical tools, and data visualization, preferably in pharmaceutical or related industry.
• Proficient with data science and analytics, modeling platforms, and visualization tools (e.g. Tableau, Spotfire, Power Bi, Solvace, Power Apps); up to date on emerging technology and able to quickly adapt to new digital ways of working/systems.
• Excellent written and verbal executive-level communication skills, with the ability to present ideas clearly and confidently to stakeholders at all levels.
• Ability to prioritize work with autonomy and drive results under pressure, cultivate growth mindset in others.
• Skilled in leading cross-functional, complex projects with high organizational impact; requiring enterprise stakeholder management and influence across multiple sites and work streams globally.
• Excellent collaboration, problem solving and interpersonal skills, with the…