Sr. Program Coordinator

Position Details

• Title:
  
  Sr. Program Coordinator
• Category: URA-AFT Administrative
• Department:
  One Stop Student Services Center
• Job Type: Full Time (37.5 hours/week)
• Grade: 05
• Salary Range: $68,279 – $100,509
• Union: URA-AFT Administrative
• Terms:
  
  Staff – 12 month

The Division of Enrollment Management at Rutgers University–New Brunswick (EMNB) is comprised of seven student‑facing and administrative units, including Undergraduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center. The division employs over 100 full‑time staff and an additional 200+ student employees to fulfill its mission of providing student access and academic excellence.

The One Stop Student Services Center offers integrated services in financial aid, student accounts, and registration through strong customer service and effective use of technology, promoting a simplified and consistent student experience.

• Assists students in navigating the various pathways after enrollment at Rutgers University – New Brunswick: their class registration, grades, degrees, finances, and related academic records.
• Counsels, advises, investigates, problem‑solves, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties.
• Acts as a facilitator to resolve student services issues.
• Works with knowledge of all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions.
• Identifies and anticipates student enrollment issues.
• Resolves or establishes a viable and timely plan for resolution, and follows up on agreed‑upon plans.
• Addresses student enrollment needs and develops specialized knowledge through experience and regular professional development.

Minimum Education and Experience

• Bachelor's degree or an equivalent combination of education and/or experience.
• Two (2) years of experience working with students or customers in a service‑oriented environment.

Required Knowledge, Skills, and Abilities

• Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
• Ability to meet expectations in a fast‑paced and dynamic customer‑oriented environment with flexibility to accommodate adjusting priorities.
• Sensitive to cultural diversity and backgrounds.
• Proven ability to work effectively as a team member.
• Ability to analyze and interpret data and make independent decisions.
• Experience in Microsoft Office Suite, student information systems, and Salesforce.

Preferred Qualifications

• Experience working at Rutgers, The State University of New Jersey or a similar multi‑campus university.
• Experience in higher education, preferably a one‑stop service model, financial aid, registrar, and/or student accounting.

Equipment Utilized

• Working knowledge of student information systems (OSFP, Salesforce, Perceptive Content, HESAA, COD, NSLDS, SRDB).
• PC for Student Information System, Financial Aid Management System, NSLDS, Web Now, HESAA, COD, NSLDS, ELM, OSFP, SRDB, Salesforce, internal and external websites, etc.
• Microsoft Office.

Special Conditions

• Must be able to attend functions off campus and work regularly scheduled evenings/weekends as required.
• Two (2) vacancies.

• Posting Number: 26ST0339
• Posting Open Date: 03/02/2026
• Location:
  
  Rutgers University-New Brunswick, Busch (RU-New Brunswick), Piscataway, NJ

All offers of employment are contingent upon successful completion of all pre‑employment screenings.

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying.

Failure to provide…