Ready Mix Dispatcher Britain, CT

Ready Mix Dispatcher – CRH, New Britain, CT.

Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. Tilcon Connecticut does it all! Come join a large corporation with a small‑company feel and take the first step in a rewarding challenge.

The scheduler is the dispatch back‑up for the operational supervisor for the central dispatch department. All decisions regarding movement of trucks and scheduling rest on their authority to make well‑planned decisions and accommodate the customer’s needs.

Throughout the day, the Scheduler continually monitors orders, tracking and scheduling, and makes adjustments necessary to maintain service while best utilizing drivers and equipment. They keep a watchful eye on the work for the following day and week, ensuring the scheduling graph always reflects the correct availability of trucks and proper delivery times. When the schedule becomes booked, the Scheduler directs everyone in dispatch to the first available time for taking additional orders.

An email will be forwarded to the Customer Service/Dispatch Manager when a driver is late or out sick and entered in the Driver Late‑Out Log as well as recorded in the work file in Track‑It.

The Scheduler tracks the progress of orders at all dispatch regions and directs truck movement between dispatchers as deemed necessary to maintain service in those areas.

Scheduler confers with the Customer Service/Dispatch Manager and directs dispatcher when to close plants because of lack of work, scheduled maintenance shutdowns, or seasonal closings and helps reschedule orders to other locations. When temporary breakdowns occur, the Scheduler assists dispatcher on when and where trucks will be relocated. At night, before leaving, the Scheduler communicates to the plants any special mixes, products or considerations that could affect concrete production the next day.

Drivers will attempt to contact the Scheduler in the event of a truck down situation. The Scheduler then informs dispatcher, contacts the shop with all necessary details, emails the Customer Service/Dispatch Manager and Division Manager. If a Truck Foreman must be on site for safety reasons, the Scheduler dispatches them accordingly.

In the event of an accident or incident the Scheduler works with dispatcher to notify any emergency services, dispatch Truck Foremen or available field personnel to the site, and sends an email to the Customer Service/Dispatch Manager, Division Manager and Safety Department.

The Scheduler calls or directs dispatch personnel to call customers if there are questions on their orders or if service will be late or interrupted. They also attempt to call key customers or jobs that could affect the schedule if they have not already placed or confirmed their orders. Scheduler initiates five calls per week to customers regarding their service and logs results.

The Scheduler confers with Customer Service/Dispatch Manager and schedules all plant and driver safety meetings.

The Scheduler is also responsible for dispatching the day should the Dispatcher be absent for any reason.

Scheduler works with dispatcher at the start of the day on a plan to alert Batchmen, Truck Foreman and drivers of any "Key Orders" flagged by the Quality Control Manager.

Customer Service Representatives answer the phone promptly with a pleasant and accommodating tone, take the customer’s orders in a detailed, timely and professional manner, and record accurate delivery and product information. They promote "value‑added" products, repeat the order back to the customer, and ask about future orders. CSRs negotiate delivery times, solve problems, and foster lasting business…