Senior Customer Supply Chain Analyst

Senior Customer Supply Chain Analyst-Hybrid

Valley City, OH, Towson, MD or New Britain, CT

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Senior Customer Supply Chain Analyst is an experienced supply chain professional that is responsible for managing outbound order fulfillment and driving improvements in operational and planning processes. This role is a key interface with channel, sales, supply/demand, and distribution leveraging data driven analysis to drive continuous improvement in unit fill rate and on time delivery performance metrics.

The Senior Customer Supply Chain Analyst will foster strong professional relationships to quickly resolve customer issues by identifying root causes and offering solutions to operational challenges.

As a Senior Customer Supply Chain Analyst, you’ll be part of our Global Supply Chain team as a hybrid employee. In this role you will:

• Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability.
• Analyze, evaluate, and solve for opportunities to improve key service metrics such as pricing, order fill, on time delivery, invoice accuracy, and case fill.
• Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet and exceed service level expectations as defined by the customer and sales team.
• Responsible for tracking and reporting supply chain customer compliance and developing processes and business model to mitigate compliance fines.
• Monitor weekly/monthly unit fill rate and on‑time delivery performance. Research root causes for reliability failures and develop corrective action plans with cross functional supply chain counterparts.
• Identify cost savings opportunities around case pick, full pallet ordering and internal network optimizations.
• Review and manage forecast consumption and supply/demand alignment. Proactively lead product allocation and reservations decision making.

You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:

• Ability to lead, coach and train peers
• Clear verbal and written communication to explain issues and propose solutions to customers, sales teams, or managers.
• Strong analytical abilities to identify opportunities for improvement and propose solutions.
• Project management skills to coordinate and manage cross-functional teams.
• Strong problem-solving skills with a demonstrated ability to work across organizational boundaries and levels.

• BA/BS Degree in Supply Chain Management, Business Management, Operations Mgt, or related field.
• 3-7 years of experience in customer supply chain, forecasting, inventory management, or supply/operations planning.
• Strong computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse, Power BI)

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

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