Manager, State Contracts

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* Job Description:

**** Trusted Advisor:
** Act as a consultant and coach to state leaders, defining and measuring the realization of curriculum objectives. Serve as the primary point of contact, collaborating closely with internal teams to deliver a superior experience.
** Complex Project Orchestration:
** Oversee and execute complex  logistical requirements specific to state contracts, including:
** Project Management & Onboarding:
** Execute detailed project plans for implementations. Create and manage state tracking documents, implementation documents, and agendas for state-specific meetings to define project priorities, ensuring launch readiness and success. Track meeting notes and documentation meticulously. Oversee complex logistical and operational requirements specific to state contracts (e.g., managing complex invoicing in NC, coordinating Summit presence in LA, or overseeing DSAs in CT).
** Operational Excellence:
** Leverage project tracking tools for consistency; maintain knowledge of project status to communicate effectively with internal and external partners. Manage state-specific inboxes to ensure timely responses and update state-specific websites with relevant resources and announcements.
** Resource Coordination:
** Coordinate the development of Professional Learning plans and involve product specialists as needed to meet state requirements. Provide 1:1 support and/or outreach to districts within the state as needed to ensure the "last mile" of adoption is successful.
** Feedback Loops:
** Collect and incorporate customer feedback by regularly soliciting input through surveys, interviews, and active listening. Use this feedback to refine processes, address risks, and enhance the overall customer experience.
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* Education:

** Bachelor’s Degree or related work experience.
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* Experience:

** 5+ years of experience in Account Management or Customer Success, with a proven track record managing large-scale district, state, or enterprise-wide implementations or adoptions.
** Communication:
** Exceptional verbal, written, and presentation skills, with the ability to engage and influence stakeholders at all executive levels; ability to create detailed reports and meeting minutes.
** Strategic & Project Management

Skills:

** Strong strategic thinking, organizational skills, project management skills, and the ability to drive results independently in a fast-paced environment.
** Independence:
** Resourcefulness, independent problem-solving ability, and comfort operating under ambiguity.
** Financial Acumen:
** Experience reviewing and managing complex, non-standard invoicing schedules (quarterly vs. biannual).
** Industry Knowledge:
** Experience in education, school/district leadership, or educational publishing/technology.
** Subject Matter:
** Background in Elementary Literacy and/or STEM; experience teaching or using Amplify products.
** Technical Proficiency:
** Experience with Salesforce, Gainsight, and Google Suite.

A:
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You will receive an email confirming your application was submitted. A recruiter will review your application and if you meet the qualifications for the position, they will contact you to move forward in the hiring process.

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There is not an exact time frame and updates can vary depending on the volume of applicants, it can take up to two weeks or longer to hear back from a recruiter.

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