Lead Medical Assistant - Cardiology

Lead Medical Assistant - Cardiology

Join to apply for the Lead Medical Assistant - Cardiology role at Starling Physicians
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We’re a physician-led, patient‑centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through Village

MD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community that works hard every day to make health care better for all. We are innovating value‑based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

The Lead Medical Assistant is responsible for supporting the clinical team by providing guidance, technical assistance, and oversight of daily workflow operations. This role serves as a mentor to medical assistants, supports onboarding and training, monitors inventory (including pharmaceuticals), and helps maintain high standards of patient care and operational efficiency.

• Clinical Support and Oversight
  • Serve as the primary point of contact for medical assistants with clinical questions or workflow concerns.
  • Provide real‑time support in clinics to ensure efficient patient flow and adherence to protocols.
  • Step in to assist with patient care duties as needed.
  • Ensure timely patient flow and minimize provider downtime.
• Training and Development
  • Train new medical assistants on clinical procedures, EMR documentation, and patient interaction.
  • Monitor progress of new hires and provide regular feedback to supervisors.
  • Conduct periodic skills assessments and identify opportunities for retraining or improvement.
  • Support continued education initiatives and maintain clinical standards.
• Inventory Management
  • Monitor clinical and supply inventory, including medications, diagnostic supplies, and PPE.
  • Coordinate with purchasing staff to ensure appropriate par levels and timely reorders.
  • Oversee organization and cleanliness of supply areas and exam rooms.
• Drug Inventory Oversight
  • Track and log expiration dates of all injectable medications.
  • Ensure compliance with proper storage and handling protocols.
  • Coordinate with appropriate staff to remove or return expired or soon‑to‑expire medications.
  • Approve drug ordering.
• Triage and Communication
  • Provide direction for scheduling urgent and referral appointments based on symptoms or history.
  • Help coordinate patient communication related to clinical follow‑ups, reschedules, or treatment changes.
• Leadership and Accountability
  • Model professionalism and teamwork within the clinical staff.
  • Serve as a liaison between clinical techs and management.
  • Promote a culture of respect, safety, efficiency, and exceptional patient care.
  • Communicate regularly with clinical supervisor and practice leadership on staffing needs, clinic flow, or concerns.
  • Participate in staff meetings and provide updates or training refreshers to the team.
• Staff Guidance & Mentoring
  • Serve as a resource for other medical assistants with questions about clinical procedures, equipment, or patient care.
  • Provide real‑time troubleshooting and support during busy clinics.
  • Mentor and support new technicians during training, assisting with skills development and procedural knowledge.
  • Help foster accountability by modeling professionalism and teamwork.

Total Rewards at Village

MD:
Participation in our benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401(k) savings plan.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability,…