Director of Laboratory Operations, Central Region

Location Detail: 100 Grand Street New Britain (10126)

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The Director of Laboratory Services is responsible for the overall operations, leadership and administration of the Central Region’s laboratories at The Hospital of Central Connecticut, Mid State Medical Center and Bradley Memorial campus. The Director will assure the laboratories are compliant with Federal (CLIA) and State regulatory requirements and accreditation standards such as Joint Commission and College of American Pathologists (CAP) and utilize a quality system approach focusing on providing accurate, reliable and timely test services.

• Develops policies and procedures which are customer, patient, client and staff centric; plans and implements services which efficiently utilizes resources within budgetary constraints while supporting the commitment to high quality patient care
• Leads and directs the development and communication of effective growth strategies and processes, manages changes or shifts in organization from current state to future state in a manner that minimizes resistance and maximizes engagement
• Collaborates with external work groups and consults with peers and colleagues to define laboratory standards and translates them into useable applications and/or care patterns. Through negotiation with peers and colleagues develops mutually workable solutions in order to ensure consistency and continuity of functional application across the organization and systems
• Proactively addresses and provide solutions for physician issues. Collaborates with Pathology and Medical Directors as a dyad partnership to deliver quality laboratory services
• Reviews and evaluate the laboratory’s quality assessment plan, indicators and monitor. Ensures that the physical and environmental conditions of the laboratory are adequate and appropriate for the testing performed, protect the integrity of the specimen and the laboratory personnel while delivering high quality test results in a timely manner
• Develops a department budget which seeks ways to control or lower cost while achieving overall quality and service goals. Establishes operational standards for cost control and works collaborative with revenue cycle to ensure accurate billing processes
• Ensures adequate staffing, and all staff competencies are current by means of valid certification or competency reviews. Serves as a role model to staff by continuously demonstrating Hartford Health Care core values, creating employee ownership for their careers and success, and providing staff with positive and actionable feedback

• Bachelor’s degree in Medical Technology, Chemical, Physical, or Biological Science is required
• Six plus years of progressive operations experience in a clinical laboratory environment is required
• Three plus…