Associate Director of Enrollment Technology and Student Operations

Details:

Posted:
December 5, 2025
Level: Associate Director

Hours:

Full-time, 40 hours per week. Some evening and weekend hours may be required.
Closing Date: 4:00pm (EST) on Wednesday, January 2, 2026.

Charter Oak State College
185 Main Street, New Britain, CT 06051

** This is a hybrid position, requiring an on-campus presence while allowing for some telework flexibility. Please take a look at our website to find out more about our college. Charter Oak State College

As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state’s only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to validate learning acquired through traditional and non-traditional experiences, including its own courses. The College rigorously upholds standards of high quality and seeks to inspire adults with the self-enrichment potential of non-traditional higher education.

Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a time.

January 2026

The Associate Director of Enrollment Technology and Student Operations provides leadership in implementing and managing technological solutions that enhance the experience and success of current students in an online college environment. This role focuses on leveraging tools such as Jenzabar student success modules, AI-driven technologies (including chatbots and predictive analytics), and communication platforms to streamline processes, improve retention, and deliver proactive support throughout the student lifecycle.

The Associate Director collaborates with IT, Academic Services, Admissions, Registrar, and student services teams to optimize workflows, ensure data integrity, and create a seamless student experience.

This position does not have nor supervise any direct reports.

The following examples of duties illustrate the general range of tasks assigned to the position but are not intended to define the limits of required duties.

• Collaborate with IT on configuration, implementation and optimization of Jenzabar student success modules and related enrollment technologies.
• Implement and manage AI-driven tools for student support and predictive analytics for retention strategies.
• Research, evaluate, and recommend emerging technologies to improve student engagement and operational efficiency.

• Analyze current student service workflows and identify opportunities for automation and process enhancements.
• Coordinate with student-facing areas to implement best practices for communication and data management across student support functions.
• Ensure compliance with institutional policies and data security standards.
• Strategize change management with impacted departments.

• Create and maintain dashboards and reports to monitor student engagement, retention, and success metrics.
• Utilize predictive analytics to identify at-risk students and inform intervention strategies.
• Provide actionable insights to leadership through data analysis and trend forecasting.

• Design and manage communication workflows using integrated tools to support proactive outreach to current students.
• Train staff on new technologies and processes to ensure adoption and effective utilization.

• Partner with enrollment, student services and academic teams to align and implement technology initiatives for enrollment, retention and success strategies.
• Act as functional support for student success technologies for employees.
• May supervise technical or operations staff as assigned.

• Perform related duties assigned to advance student success and enhance the overall experience.

Incumbents must possess proven ability to effectively work with a diverse set of faculty, staff, and students. They are expected to have excellent oral and written communication skills along with strong information technology literacy skills. Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

• Bachelor’s degree from an accredited institution.
• Minimum four (4) years of experience in enrollment management, student services operations, or related field.
• Demonstrated experience with Jenzabar or similar student information systems.
• Demonstrated experience with AI technologies such as chatbots and predictive analytics.
• Demonstrated analytical, problem-solving, and project-management skills.
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
• Strong interpersonal and written/verbal communication skills.