Director of Retreat Sales

Position Overview

The Director of Retreat Sales position is a full-time position responsible for growing our retreat ministry program by securing group business that reflects the T Bar M mission. This position is responsible for developing and executing a sales strategy that achieves and exceeds monthly and yearly revenue and ministry goals as well as support the retreat ministry with an “all hands‑on deck” mindset.

• Make prospective customers feel heard, understood, and valued in a way that encourages them to book with us
• Maintain relationships with existing customers and develop systems and strategies that encourage them to continue doing business with us – makes booking with us easy and they feel like we value them and take care of their needs
• Be familiar with Retreat and hospitality industry to know how T Bar M can uniquely serve each inquiring group
• Respond to all inquiring retreat guests by phone, email or in‑person visits, emphasizing care for their group and discernment about our ability to serve them well

• Responsible for ensuring Retreat revenue goals are met
• Responsible to ensure pricing is competitive and leads to meeting goals
• Work with Director of Retreat Coordinators to create new offerings/new ideas that meet current customer needs to increase inquiries
• Give leadership to process for filling “holes” in calendar for both New Braunfels and Lake Travis properties
• Develop and execute the strategy to ensure that schedule and space are maximized with group business
• Handle all incoming inquiries and use good judgment to determine best fit for each group
• As needed, identify ideal groups needed to fill model and contact potential groups through “outbound sales”
• Develop and execute retention and referral efforts
• Work with Director of Retreat Coordinators and Marketing to ensure groups want to rebook; lead efforts to retain and stay in touch with groups after their departure
• Work with Marketing to find avenues for Referral efforts to find new groups and lead process to get referrals

• Communicate group needs to Sales Administrative Assistant in a way that ensures accuracy and timeliness for booking process that is professional and efficient
• Direct Sales Administrative Assistant on special projects and/or tasks (ie, rebooking groups, special outreach efforts, retention efforts)

• Contribute to and achieve annual ministry goals for Retreats set by CCG Leadership
• Contribute to overall ministry efforts by accomplishing tasks as needed within the ministry community

• Evidence of a growing relationship with Christ
• Awareness and desire to deploy his/her spiritual gift(s) in this ministry
• Agreement with T Bar M’s Doctrinal Statement
• A strong sense of calling to T Bar M
• Whole-hearted support of T Bar M’s Vision, Core Values, and Mission.
• To interact, communicate, and present to team and customers/partners
• Understanding of hospitality industry with strong relational and sales skills
• Ministry experience preferred
• Present a professional and relational demeanor at all times as a representative of T Bar M and our ministry
• Have excellent verbal and written communication skills

• Camp ministry is a lifestyle in which we subject ourselves to accountability with one another as we live in community together
• Ability to keep up with the pace of “camp life”
• Decisions and actions must consistently reflect the core values of our ministry
• A “team player” who maintains a collaborative attitude
• Ability to think ministry-wide by having a “T Bar M” mentality

• Ability to multitask; will manage several accounts at once and must be able to maximize our property calendar to increase revenue and serve our guests well
• Collaborative mentality: we are a team-based ministry
• Effective time‑management skills and the ability to meet deadlines
• Adherence to…