Braunfels Connect Demo - Selling Demo Rep - Part-Time

Responsibilities

H-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service. No matter what background you bring, People come first. As a Selling Demo Representative, you will sell products through various selling and hospitality events to educate and inform Customers of product features and drive customer engagement and sales. Once eligible, you become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service.

"Partner‑owned" means our most important resources – People – drive the innovation, growth, and success that make H‑E‑B the greatest omnichannel retailing company.

• Follow the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
• Create an atmosphere of celebration by participating in total store events
• Engage Customers with enthusiasm, sharing product knowledge, samples, and savings/value information; find opportunities to surprise and delight Customers
• Provide excellent customer service; answer product‑related questions; help Customers locate merchandise
• Review educational materials (story, video, etc.) and experience products prior to each scheduled event
• Ensure all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
• Prepare, stage, execute, and close events, including product, equipment, supplies, safety/sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
• Prepare products for use in demonstrations/samplings
• Review daily sales reports; understand success metrics

• Ensure compliance with federal, state, and H‑E‑B food safety regulations / standards and department SOPs daily
• Attend required food safety and related trainings
• Maintain a professional, clean, healthy, and safe work environment
• Clean up workstation area; assist other sales Partners as needed

• Minimum age 18 (mandatory)
• Experience in sales or customer service
• Experience in product demonstration (preferred)

• Knowledge of sales or product demonstration (preferred)
• Strong communication and interpersonal skills
• Strong customer service skills
• Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns
• Ability to read and interpret documents
• Ability to manage multiple priorities and shift focus between projects
• Ability and willingness to work flexible hours
• A passion for customer service and hospitality

• Constantly stand, reach at waist, and grasp
• Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, and perform fine motor movements
• Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
• Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs
• While there may be exceptions, the measurements noted are generally defined as – Constantly: 5.5+ hours per 8‑hour day;
  Frequently: 2.5 – 5.5 hours per 8‑hour day;
  Occasionally: 0 – 2.5 hours per 8‑hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.