Enterprise Communications Manager

Enterprise Communications Manager – New Braunfels Utilities

Pay Range: $/yr – $/yr (based on skills and experience)

Position Summary: The Enterprise Communications Manager is the day-to-day operational leader of the Enterprise Communications team. The role turns strategy into execution by developing clear communication plans, managing priorities, workflows, and delivering high-quality, timely communications across internal, external, digital, social, and brand channels. Requires strong professional communication experience, sound judgment, and ability to communicate effectively with executives, employees, media, and customers.

• Lead day‑to‑day execution of internal and external communications, translating enterprise strategy into clear plans, timelines, and deliverables.
• Oversee communications across all channels: internal communications, external and media relations, social media, digital platforms, marketing, and brand initiatives.
• Ensure communications are accurate, timely, accessible and aligned with NBU’s brand standards, voice, and values.
• Provide guidance on messaging, tone, and approach for routine, complex, sensitive, or high‑visibility topics.
• Support planning and execution of crisis and emergency communications in coordination with leadership and operational teams.
• Lead and manage team performance, including goal‑setting, feedback, performance reviews, and development planning.
• Support onboarding, training, mentoring, and ongoing professional development of team members.
• Foster a collaborative, respectful, and accountable team culture that supports high‑quality work and continuous improvement.
• Manage team schedules, coverage, and leave coordination to ensure continuity of service and meet deadlines.
• Anticipate upcoming communication needs and proactively plan resources, priorities, and timelines.
• Strengthen communication governance through clear workflows, review processes, and standards.
• Manage the Enterprise Communications budget in coordination with the Director of Enterprise Communications.
• Approve purchases, contracts, and expenditures in accordance with NBU policies.
• Monitor spending to ensure fiscal responsibility and alignment with approved budgets.
• Coordinate with vendors and consultants to ensure deliverables are completed on time and within budget.
• Work closely with the Director of Enterprise Communications to align daily execution with enterprise strategy.
• Partner with internal departments and leadership to understand communication needs and provide guidance.
• Collaborate with subject‑matter experts to translate complex or technical information into clear audience‑appropriate messaging.
• Support executive communications, including presentations, briefings, and organizational updates.
• Serve as a brand steward for NBU, ensuring consistent application of brand standards, voice, and visual identity across all channels.
• Oversee brand governance, including templates, style guides, review processes, and approval workflows.
• Provide guidance to staff and internal partners on proper brand usage and risk mitigation.
• Model professionalism, integrity and ethical behavior.
• Maintain confidentiality of business, employee, and customer information.
• Adhere to NBU policies, procedures and safety standards.
• Support organizational goals and performance measures.
• Perform other related duties as assigned.

• Bachelor’s degree in Communications, Marketing, Public Relations or related field.
• Five (5+) years of related experience, including at least three (3+) years in a supervisory role.
• Strong professional communication experience and excellent judgment.
• Ability to communicate clearly and effectively with executives, employees, media and customers.
• Valid Texas Driver’s License (required for operating a company vehicle when necessary).

Full‑time;
Mid‑Senior level

Industry: Utilities;
Job Function:
Marketing, Public Relations, Writing/Editing