Front Desk Lead - Braunfels

Overview

Position Summary:

The Front Desk Lead is responsible for leading the front-end team members and providing the best guest experience for all club members and guests. The position will assist the General Manager and Assistant General Manager with the management of the day-to-day operational needs, including driving production, delivering results, and Front Desk success. The Front Desk Lead will make sure the club operates at maximum efficiency, while role-modeling the company’s values and culture.

• The Front Desk Lead will be required to work at the front desk at least 32-40 hours per week.
• Ensure consistent service excellence by all team members resulting in friendly front-end experience.
• Assists in training and supervising team members for the Front Desk to deliver our Gold’s Gym’s service promise consistently.
• Effective, professional labor management; prepares Front Desk schedules for GM/AGM approval.
• Assists GM/AGM with monthly inventory process and other responsibilities as determined by General Manager.
• Ensures that all Front Desk policies and procedures are followed, while driving success.
• Ensures that all revenue goals are met each month.