Patient Care Coordinator-Round Rock, TX

Overview

Patient Care Coordinator – Round Rock, TX

Estes Audiology, part of Audio Nova.

Location:

Round Rock, TX. 1850 S. AW Grimes Blvd. Suite 300 Round Rock, TX 78664.

Current pay: $19.00–$21.00 an hour + Sales Incentive Program

Clinic

Hours:

Monday–Friday 8:30am–5:00pm

Position hours: 3 days/24 hours

• 401K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

Be sure to click Take Assessment during the application process to complete your Hire Vue Digital Interview. These links will also be sent to your email and phone. Your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly. You’ll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes Audio Nova a place to grow, belong, and make a meaningful impact.

Congratulations on taking the first step toward joining the Audio Nova team!

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for scheduling follow-up hearing tests, consultations, and weekly clinic evaluations
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patient’s insurance
• Provide first level support to patients, answer questions, check in/out, and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and patient support
• Process patient orders, receive all orders, verify pickup, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

• High School Diploma or equivalent
• Associates degree, preferred

• Prior experience/knowledge with hearing aids is a plus

• Professional verbal and written communication
• Strong relationship-building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

#INDPCC

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.