Customer Service Representative; Bilingual

Join to apply for the Customer Service Representative (Bilingual) role at Centro Med
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Centro Med is a 501(c)(3) non‑profit organization that provides healthcare for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, Centro Med has changed lives while remaining dedicated to its mission and vision of being a premier healthcare provider in the community.

Founded in 1971 by CEO and President Ernesto Gomez, PhD, Centro Med grew from a community‑based program focused on culturally competent care for underserved populations to a network of high‑quality health and dental clinics. It offers full‑service health and dental care to all populations, regardless of income limitations. Centro Med’s mission is to improve lives through high‑quality, compassionate health care.

• RESPECT – We treat all persons with dignity and compassion.
• INTEGRITY – We build trust through honesty, word, and deed.
• EXCELLENCE – We use best practices to deliver exceptional quality care.
• AFFORDABILITY – We manage resources to provide affordable health care.
• TEAMWORK – We work together as a team in the interest of patient care.

The Customer Service Representative (CSR) serves as the primary point of contact for patients at Centro Med clinics. They welcome patients, manage registration, perform patient financial reviews, billing, collections, and maintain encounter data to meet program and agency deadlines. The CSR also conducts intake interviews, verifies insurance eligibility, schedules appointments, and supports clinical teams.

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans (403(b) with Company Match)
• Basic Life Insurance
• Basic Life Insurance for Spouse & Children
• Short & Long‑Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness, Hospital Indemnity, Accident Insurance
• 6 paid company holidays, 2 extra floating holidays, paid time off/vacation time, career development opportunities, and a collaborative culture that focuses on work‑life balance, innovation, & teamwork.
• Benefits start after 30 days
• Fun, energetic, family‑based environment

• Establish and update patient accounts using name, alias, family members, SSN, and account numbers.
• Enter charges for self‑pay, insurance, and eligibility programs; reconcile charges daily; maintain error‑free balance sheets.
• Determine patient eligibility for special programs (e.g., Methodist Healthcare Ministries).
• Assist patients and visitors; answer telephones identifying self and clinic name.
• Understand insurance (Medicaid, Medicare, CHIP) and eligibility programs; use TMHP and Availity to verify current insurance status.
• Schedule patient appointments according to established protocols.
• Maintain 100% productivity; proficiency in encounter entries, logs, referrals, outreach paperwork; review and update household financial and demographic information annually.
• Conduct intake interviews on all new patients using a standard registration form; confirm homelessness status.
• Assemble necessary medical/dental record forms for specific patient categories and initiate encounter forms as needed.
• Follow up on no‑shows as directed by the provider.
• Maintain professional attire per the Employee Policy Handbook.
• Demonstrate excellent attendance and punctuality.
• Assist clinical teams in patient assessment and notify clinicians of emergencies as needed.
• Adhere to policies and procedures in the Employee Safety Handbook; maintain OSHA and JCAHO compliance.
• Participate in the agency’s Quality Improvement Program.
• Assist with outreach activities and other duties assigned by the Director or Supervisor.

• Perform essential functions of the position.
• Meet attendance requirements.
• Not pose a threat to the health or safety of others.
• Lift up to 20 pounds unassisted.
• Deliver excellent customer service externally and internally.

• Education: High School Diploma or equivalent.
• Experience: General…