Learning & Engagement Coordinator

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Regular Full-Time Staff Customer Solutions Center, New Braunfels, TX, US

12 days ago Requisition

Salary Range: $26.36 To $33.60 Hourly

The Learning & Engagement (L&E) Coordinator provides ongoing facilitation and coordination of onboarding programs and various L&E initiatives. Additionally, the Coordinator provides coordination of programs for the L&E team as it relates to efficient use of the Learning Management System. This role actively supports curriculum development and facilitation and is designed to bridge administrative efficiency with developmental growth, assisting in the execution of the Ignite and Foundations programs while serving as a secondary facilitator for various team needs.

• Oversee the L&E calendar and email inbox; coordinate facility tours and Training Room reservations; and manage the preparation of packets and onboarding mailers
• Ensure the consistent collection and entry of evaluative data (surveys and check‑ins) to support impact dashboards and quarterly reports
• Support team members in the coordination of quarterly planning meetings for various groups within the L&E Collective
• Support development of communications for the L&E department including newsletters and post‑training surveys, in partnership with L&E teammates and Internal Communications
• Ensure internal L&E pages are up to date in partnership with Internal Communications, ensuring accuracy, accessibility, and engaging design
• Ensure all evaluative measures are catalogued clearly and added to the correct locations for dashboarding and creation of impact reports

• Assist L&E partners in researching best practices for learning and engagement; support the development of training materials, toolkits, and instructional resources
• Serve as the support facilitator for training sessions
• Support the delivery of both the Ignite:
  Year 1 and Foundations Pathway programs
• Systems Administration:
  Serve as the primary Learning Management System (LMS) administrator, managing registrations, tracking metrics, and ensuring partner departments and committees information is captured accurately in the LMS
• Coordinate communication of upcoming lapses in training, certifications, or registrations for employees throughout NBU
• Support the design, facilitation, and coordination training sessions (in‑person and virtual)

• Collaborate with vendors to bring innovative learning and engagement solutions to the organization
• Provide backup support for the L&D Supervisor as needed
• Stay connected to external talent development and engagement networks to bring best practices into the organization

• Maintain regular attendance; leave schedule should be managed to not interfere with the ability to accomplish tasks, including special projects and assignments with deadlines.
• Adhere to NBU safety guidelines and practices at all times and in all situations.
• Maintain a clean and safe work area, office, field site, and vehicle as applicable.
• Develop & maintain effective customer service skills for communications with co‑workers, customers, and the public in general.
• Maintain strict confidentiality of business, employee, and customer information in written and oral communications and safeguard sensitive documents.
• Adhere to NBU policies and procedures.
• Exemplifies NBU Core Values.
• Participate in and support initiatives to reach annual NBU Performance Measures.

Degree/Diploma Obtained:
Bachelors

Field of Study:
Data or Education fields – Work experience beyond that required will be considered in lieu of a formal degree.

Other:
Education, Business Analytics, Adult Education, Training Facilitation, Learning Design, or a related field.

• Experience with Clifton Strengths, Crucial Conversations, Liberating Structures/Participatory Learning, Action Learning, and/or hybrid training environments is preferred but not required.

• Proven experience in coordinating multi‑faceted departments.
• Strong understanding of data, metrics, and dashboarding
• Excellent communication, presentation, and interpersonal skills
• Ability to work collaboratively with cross‑functional teams and stakeholders.
• Strong organizational and project management skills