Information Technology Support Technician

Overview

An employee in this class is responsible for providing first line support to County employees requiring installation of new equipment or resolving problems related to existing equipment. Problem resolution skills may require determining whether the problem is hardware, software, infrastructure or network related. This position is required to travel to County supported sites which requires walking, including climbing stairs, and/or driving.

This position is also part of an after-hours support team providing 24/7 IT coverage, including the Law Enforcement employee work force. This will include working some non-standard hours or could require coming in nights, weekends and/or holidays. This will include traveling to other County buildings. Work is performed under general supervision of the Assistant Information Technology Director and is evaluated through discussions, conferences, reports and successful resolution to problems encountered.