Automotive Service Writer​/Advisor

Thurman Auto Service Center focuses on building relationships that last, with our employees, customers, and community. Work hard / play hard is how we operate, and the overall team goal is our focus!

• Schedule appointments with customers
• Meet and greet customers
• Work with customer and technician to identify required maintenance using service history data
• Advise customers on necessary/suggested services, notify customer of any current special promotions and upsell additional services
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimate cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
• Determine progress of repair/service orders and inform customer accordingly
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
• Review results of customer satisfaction surveys with service manager
• Establish positive relationships with customers

• At least 1 year of Service Advisor experience is required
• Must have experience with demonstrated success as an Auto Service Advisor/Writer and have a pattern of 'sticking around'.
• Must be adept at working a plan for success and understand the processes necessary to achieve their objectives.
• High school diploma or equivalent
• Valid in-state driver's license
• Professional personal appearance

• Salary + Commission-based pay plan.
• Potential income – Growing
• No Weekends
• Holidays paid
• Vacations paid
• Professional working environment
• Optional: Medical, Dental, Life, and Vision Insurance available after three full calendar months of employment