Account Manager

At SIA Group, our culture is something we pride ourselves on and is the foundational element to our success. With employees at the heart of our enterprise, we invest in our team to make a difference and improve the lives of those we serve. We empower employees through an environment that encourages innovation, growth, and provides resources for success.

Our team enjoys an environment where they are challenged, inspired, and supported by one another on a daily basis. We are proud of our unique culture that creates an atmosphere to have fun while working hard!

Whether it is signing a new client, an employee receiving a promotion, or a team member passing the Insurance License test, we celebrate and share in our colleagues' successes!

To improve the lives of those we serve, giving back to our community is essential. At SIA Group, our team participates in a variety of charities, community, and volunteer events to give back throughout North Carolina.

Our employees enjoy luncheons and team activities to build relationships while having fun together!

We want our employees to grow with us! SIA Group prides itself on empowering employees' to reach their fullest potential. We offer mentoring, educational plans, and training resources to ensure our team is positioned for success.

A supportive, happy, and cohesive team is crucial to maintaining our work culture. Our departments often work together to produce successful client products.

"My supervisor has a clear trajectory for my role in the company, and as I am challenged with new responsibilities, the support I receive from management gives me the confidence I need in order to achieve these milestones in my career."

"I have found that if you have a good attitude and excellent work ethic, management will do everything in their power to help you grow within the company."

"Family-like environment with a strong understanding of a work/life balance."

"They give you all the tools/resources you need to take yourself to the next level."

Position: Employee Benefits Account Manager

Location: New Bern, NC

Job : 277

# of Openings: 1

Employee Benefits Account Manager

About Us:

SIA Group is a full-service, independent insurance agency with offices across North Carolina. We provide personal and commercial insurance solutions, group health benefits, and consulting services. Our mission is simple: deliver exceptional service and innovative solutions that help businesses thrive.

What You’ll Do:

As an Employee Benefits Account Manager
, you will perform a blend of client support and benefits administration
. You’ll manage a portfolio of employer groups while ensuring smooth operations across multiple platforms.

Key Responsibilities:

• Drive client satisfaction and retention while identifying growth opportunities
• Manage eligibility changes, coverage transitions, and COBRA compliance
• Lead open enrollment planning and execution
• Manage the renewal process for client benefits packages, including negotiations and plan updates
• Ensure compliance with ACA, ERISA, HIPAA, and other regulations
• Build and maintain benefit structures in Employee Navigator; troubleshoot EDI issues
• Collaborate with carriers and vendors for seamless integrations
• Use Excel to analyze claims data and benefits metrics

What We’re Looking For:

• Experience in benefits administration, HR support, or insurance operations
• Tech-savvy with strong Excel skills (VLOOKUP, Pivot Tables)
• Familiarity with platforms like Employee Navigator and payroll systems (ADP, Paylocity)
• Detail-oriented, organized, and customer-focused
• Ability to obtain insurance licensing within 60 days of hire

Why Join Us?

Work/life balance you can count on

401(k) with company match

Generous PTO and paid holidays

Wellness resources to keep you at your best

Ongoing training and development programs