Process Improvement Specialist, 1st Shift

Process Improvement Specialist, 1st Shift Job Category Customer Service Job's City New Bern Job's State/Territory NC

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

Join us now and give your career a home.
You Belong Here.

• Analyze existing job processes in all areas of the warehouse and write SOPs.
• Work with Warehouse Supervisor, all Team Leaders, and associates to develop new strategies for process improvements based on goals and guidelines set by Service Parts Manager.
• Develop groundwork, new work instructions, and write SOPs for all approved new job processes.
• Follow up on implemented processes, and track their status with involvement and feedback from Team Leaders.
• Initiate and manage special projects as directed by Warehouse Supervisors and Service Parts Manager.
• Key role in maintenance of  and all related functions pertaining to testing and training.
• Identify areas of optimization within processes and report to Warehouse Supervisors and Service Parts Manager.
• Function as backup for other team members, filling in for receiving, packaging, and warehouse or shipping associates as necessary.
• Managing ITM, SAP and Lucas systems and any errors related or updates or trainings needed.
• Manage PCO view (process for hand ITM scanners).
• Completing root cause analysis for issues in any Warehouse production area.
• Assist all other areas in SAP, ITM and Lucas related issues which includes testing.
• Identifies areas of business improvement and the steps needed to enhance the overall productivity in Service Parts.
• Integrates new systems/processes and tools into the existing systems/processes and tools.
• Ensuring projects are completed on schedule and within management’s expectations.
• Effectively communicates relevant project information/status to management and other project members.
• Perform all other duties as assigned.

• Associate degree (Related field) – Required
• Certification (Order Picker/Forklift) – Required
• 3-5 Years of Experience (Warehouse/Service Parts experience) – Required
• SAP, MS Office – Excel, Word, PowerPoint, Access, basic mathematics
• Some travel may be required.
• Ability to train others.
• Basic mathematics and ability to operate a standard calculator.
• Extreme attention to detail and ability to analyze complex issues.

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

• Medical, dental, vision, life insurance, short- and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The…