Store Manager Unassigned

Overview

Store Manager Unassigned role s description reflects responsibilities, qualifications, and development expectations for candidates seeking accelerated path to Store Manager.

• Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.
• Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreens store.
• Supports store operations by shadowing or assisting the Store Manager in leading the store throughout the learning journey.

• Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attend and complete classroom learning, online training and on-the-job training. Fulfill assigned rotations and learning objectives by spending time in other stores in the area as assigned.
• Follow individual development plans offered by District Manager. Participate in one-on-one conversations with Store Manager and District Manager to achieve continuous professional growth and demonstrate readiness for permanent assignment with the Director of Pharmacy and Retail operations.
• Seek self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, and adopting best practices.
• Learn and implement compliance standard operating procedures (SOPs) across front-end and pharmacy. Gain knowledge of computer and technology systems and software.
• Obtain pharmacy technician registration/licensure as required by state law (and pursue PTCB certification, as required by state).

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints promptly and answer questions to ensure a positive customer experience. Model and share customer service best practices.
• Monitor customer service, provide coaching, training, and develop plans for improvements in both the front-end and pharmacy. Empower team members to find impactful resolutions for customers and build loyalty.
• Support Store Manager in observing customer service trends, analyzing feedback, and improving service metrics.

• Shadow Store Manager to gain experience in supervising store operations and team members, including exposure to opening/closing/shifts, and delegating tasks. Supervise merchandising tasks and store displays, using pricing and promotional materials.
• Protect store assets by assisting in loss prevention programs and systems. Learn to monitor the electronic surveillance system and ensure price accuracy through reports and in-store price audits.
• Analyze inventory trends and supervise inventory management. Ensure SOP adherence for receiving, counting, ordering, pricing, and returns for front-end and pharmacy.
• Supervise the assigned location’s operations with compliance to all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
• Support safety and well-being of team members and utilize security resources effectively.
• Comply with all company policies and maintain respectful relationships with coworkers and business partners.
• Complete special assignments and assist team members as needed.

• Learn to analyze store and pharmacy financial and performance data. Develop action plans to improve results, including increasing sales and controlling costs.
• Identify sales opportunities to grow the store and pharmacy.
• Review asset protection data and develop plans to reduce loss.
• Review daily performance indicators and weekly metrics; prepare action plans to discuss with Store Manager and District Manager.
• Analyze pharmacy performance indicators and work with Pharmacy Manager and/or Pharmacy Operations Manager to enhance pharmacy performance.

• Understand key inventory metrics and processes with the Store Manager.
• Learn to grow front-end and pharmacy business through initiatives from the…