Client Service Representative

Job Description

The Client Service Representative manages communication between the laboratory and clients to ensure expectations are met, assists clients in submitting needed information, manages sample receipt and registration, and performs other activities as needed to maintain good client relations.

• Responsible for all routine communications between the customer and the laboratory.
• General clerical duties such as answering phones, processing mail, greeting clients, etc.
• Routing couriers for sample pickups.
• Receiving samples from clients via parcel services, couriers and in‑person drop‑off.
• Confirming and documenting sample conditions on receipt.
• Provision of sampling supplies as needed to the customer.
• Responsible for intercompany communication and sample coordination.
• Clarification of client’s requests for services.
• Entering new client information into appropriate systems.
• Registration of incoming samples.
• Validating sample registration information.
• Routing of samples and paperwork to appropriate storage locations and analysts within the laboratory and notifying analysts of samples requiring special handling.
• Creation and maintenance of reference quotations.
• Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed.
• Assist in management of invoices for client billing.
• Responsible for managing outsourced samples with partner Eurofins laboratories to ensure timely COA release for clients.
• Coordinate all outgoing shipping for ESFA (samples, returning coolers, etc.).
• Creating return shipping labels for clients shipping samples back regularly.
• Scanning/attaching documents to samples or projects in LIMS systems.
• Responsible for reaching out to customers to collect payment for overdue bills.
• Responsible for submitting results to WDNR for EDD testing.
• Conduct all activities in a safe and efficient manner.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

• Associate’s degree in Chemistry or related field preferred.
• At least 1 year in client services.
• Proficient with Microsoft Office (Outlook, Excel, etc.).
• Knowledge of ISO 17025, DEA, EPA, FDA and related guidance.

• Excellent full‑time benefits including comprehensive medical coverage, dental, and vision options.
• Life and disability insurance.
• 401(k) with company match.
• Paid vacation and holidays.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.