Customer Project Coordinator

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we will give you what you need to make it happen. It won’t always be easy; growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This position reports to:
Order Execution Manager.

In this role you will be responsible for order management, customer communication, problem resolution, and follow through for the Motion High Power division in New Berlin, ensuring the customer receives a great customer service experience. You will be responsible for all activities of the Order to Cash process and work with other internal functions to provide responses to customer requests while also anticipating future needs.

The work model for the role is Hybrid in New Berlin, WI.

• Provide positive customer experience by delivering world class customer care and order management, taking ownership of key accounts
• Manage order management related transactions with a high degree of accuracy including but not limited to sales orders, project orders, debit/credit memos, payment disputes, and delivery schedules using SAP, Salesforce, and other tools as required
• Respond to inquiries and demonstrate a sense of urgency when critical issues arise. Demonstrate ability to influence action across functions as needed to serve the customer
• Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions to serve the customer better
• Improve existing customer relationships by forming deep understanding of client requirements and expectations
• Create and analyze reports as needed to support customers. Demonstrate a willingness to understand reports/metrics in support of continuous improvements
• Develop creative and proactive solutions to day-to-day and event-based problems. Engage in solutions to process challenges

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

• Associate's degree in technical or business discipline and 2+ years of work experience in Customer Service, OR high school diploma / GED and 4+ years of work experience in Customer Service
• Proficiency with an ERP system, SAP preferred
• Attention to detail and problem-solving abilities
• Strong verbal and written communication abilities
• Positive attitude and customer-oriented approach
• Ability to resolve issues in a timely manner with the ability to prioritize work
• Candidates must already have work authorization that would permit them to work for ABB in the US

• Experience with project coordination from order to delivery, coordinating with internal and external parties
• Experience in supporting highly customized technical solutions in a low volume, high mix, manufacturing environment

We are a global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information,…