Customer Service Representative

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Join a growing company with a strong purpose!

Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1300 skilled and engaged employees worldwide.

Atos Medical is a global leader in neck stoma care—dedicated to improving the lives of people living with laryngectomy and tracheostomy. With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox® voice prosthesis and TRACOE tracheostomy products.

As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably.

We are seeking a Customer Service Representative to join our team!

The Customer Service Representative supports Atos Medical Management by delivering exceptional service through managing inbound and outbound calls, processing orders, providing technical product support, resolving customer issues, coordinating order workflows, maintaining accurate customer records, and performing general tasks in alignment with departmental and quality standards.

• Provide prompt, courteous, and professional customer service through multiple channels, including phone, email, mail, chat, SMS, and other available platforms.
• Respond to all voicemails, emails, and internal inquiries within 24 hours.
• Maintain a polite, helpful manner, offer informed answers, and ensure thorough follow-up to maintain high customer satisfaction.
• Represent Atos Medical professionally in all client and patient interactions.
• Continuously promote and reinforce the value of Atos products to customers.
• Strive for one-call resolutions and minimize calls sent to voicemail.

• Process existing customer sales orders in accordance with departmental instructions and quality procedures.
• Serve as a backup for processing new customer orders and requests during peak periods.
• Accurately process Web-Shop orders, as assigned.
• Ensure timely and accurate order entry, including communication of necessary information to schedule shipments.
• Work closely with Logistics to ensure prompt and accurate product deliveries.
• Provide technical product support and assist customers with product-related inquiries.

• Identify appropriate solutions to customer complaints, take corrective action, and monitor outcomes to ensure satisfaction.
• Collaborate with the Insurance department to ensure proper billing to insurance companies, contracts, other third-party payers, and clients/patients.
• Coordinate with Accounting and other departments to resolve order or payment issues.
• Cross-train colleagues on department procedures and processes.
• Maintain department records according to established guidelines.
• Actively participate in departmental training sessions and company committees, as requested.
• Perform other duties as assigned, maintaining a positive attitude and prioritizing tasks effectively.

• High school diploma or general equivalency diploma (GED)
• One year customer service or inside sales experience.
• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted

• Associates Degree
• 2 + years of background in customer service with demonstrated phone communication skills.
• Knowledge of SAP and Microsoft Office Programs highly recommended.

• Proven ability to identify prospects, present products effectively, and close sales.
• Strong customer service skills with a professional, courteous demeanor.
• Excellent verbal and written communication skills, including polished phone etiquette.
• Skilled in conflict resolution and maintaining positive…